Service Advisor

Job Summary:

The Service Advisor acts as the liaison between customers and the service department. They are responsible for understanding customer vehicle issues, scheduling service appointments, providing cost estimates, and ensuring customer satisfaction throughout the service process.

Qualification: Diploma/ Degree in Automobile Engineering

Experience: Minimum 5-10 Years Experience in same field

Key Responsibilities:

• Greet customers in a professional and courteous manner.
• Understand and document customer concerns about their vehicle.
• Generate repair orders based on customer information and technician diagnostics.
• Clearly explain recommended services, estimated costs, and timelines to customers.
• Coordinate with technicians to ensure timely completion of service tasks.
• Keep customers updated on service progress and any unexpected delays or changes.
• Perform follow-up calls to ensure satisfaction after services are completed.
• Handle customer complaints or concerns with professionalism and escalate as needed.
• Maintain accurate service records in the management system.
• Upsell additional services based on vehicle inspections and manufacturer recommendations.
• Ensure compliance with company policies and industry regulations.

Requirements:

• High school diploma or equivalent; associate degree or certification in automotive or customer service field preferred.
• Proven experience in a customer-facing role, preferably in the automotive industry.
• Knowledge of automotive systems and basic vehicle components is a strong asset.
• Strong communication and interpersonal skills.
• Ability to multitask and stay organized in a fast-paced environment.
• Proficient with computer systems and service management software

Skills & Competencies:

• Customer-oriented mindset
• Conflict resolution
• Time management
• Attention to detail
• Sales aptitude
• Technical understanding
• Team collaboration

Job Type: Full-time

Benefits:

• Life insurance
• Provident Fund

Schedule:

• Day shift

Education:

• Bachelor's (Preferred)

Location:

• Mavelikara, Kerala (Required)

Work Location: In person

Application Deadline: 15/08/2025