Job Description- Relationship Manager About Company: RAAM Group is an auto retail organization based out of Hyderabad with over $200 Mn in annual turnover along with interests in real estate, construction, and consumer retail. We are proud channel partners for leading automobile companies such as Mercedes-Benz, MG Motor, Honda, Ather, Alti green & Tata. We have our footprint across Telangana, Andhra Pradesh, Karnataka & Maharashtra with a team size of over 2000 people. Job Summary: We are actively seeking a smart and dynamic individual to join RAAM Group as a Relationship Manager based in Hyderabad. This role is pivotal in ensuring the smooth and efficient sale of MG vehicles, with a primary focus on enhancing the customer experience and satisfaction throughout the sales process. Job Role: Relationship Manager - Four Wheelers Sales Location: Banjarahills, Gachibowli, Kukatpally, Kondapur & Attapur Experience: 1-4 years. Work Mode: On-site Roles and Responsibilities: Achieving the assigned sales targets for a given period. Building and maintaining strong relationships with customers to encourage repeat business and referrals. Demonstrating in-depth knowledge of various car models, features, and options to assist customers effectively. Staying updated on competitor offerings, industry trends, and customer preferences. Actively seeking and pursuing leads through various channels, such as walk-ins, phone calls, online inquiries, and events. Effectively negotiating with customers to close deals that benefit both the dealership and the customer. Ensuring all necessary paperwork and documentation related to the sales process are completed accurately and promptly. Upholding the dealership's brand image and values while interacting with customers. Participating in Field Sales Marketing events. Coordinate with CRM, MIS & Accounts team for all customer needs. Required Skills and Qualifications: High school diploma, diploma, or bachelor's degree in business, logistics, or relevant experience in a related field. Possession of a valid four-wheeler driving license. Strong organizational skills to maintain accurate records and schedules. Exceptional verbal and communication skills.
1 Customer contact Representing the dealership on the telephone and by means of personal welcome as the first point of contact for all visitors and business partners Promptly greeting and addressing all visitors to the dealership Friendly and open approach to visitors in accordance with theidentity Looking after customers waiting in the showroom Answering and conducting telephone calls and connecting callers if required (switchboard) with proper ettiquettes Arranging for staff who are temporarily unavailable to call back Ensuring prompt, priority customer care for those with problems or complaints Recording and documenting walk-ins and tele-ins in the showroom 2 Sales Introduce sales consultants to all showroom walk-in customers Providing customers with initial information in the form of brochures if necessary in case of sales consultants are not available at the showroom Provide basic information about , Dealership and products and services over phone to all telephone enquiries. Proactively offer refreshments to all walk-in customers Record tele-in and walk-in prospects information in showroom log-book and share the same with sales manager daily Pass on all tele-in enquires to respective sales consultants with the consent of sales manager Assisting the sales consultant to present products,
Chief of Staff We are a fast-growing auto retail group with over 2,500 team members, over $250M revenues, across 8 brands in 5 states. We are looking for an ambitious, self-driven Chief of Staff to help us hit our aggressive growth goals. This is an operations-heavy role reporting directly to the CEO. While based in Hyderabad, remote could be an option. If youre sharp, love solving complex problems, never settle for good enough, and see yourself leading as an entrepreneur or CXO in the future, this could be your launchpad. About Us We are a fast-growing, entrepreneurial organization led by a young and driven leadership team. Our target is to double our revenues in the next 2 years. Our culture is everything to us. We have zero tolerance for lack of integrity. These arent policies - they are non-negotiable principles we live by. We believe in hiring for mindset, and not just skillset. We dont rush to fill roles, we are careful and thoughtful in our hiring Key Responsibilities Oversee and optimize daily operations, ensuring things run smoothly across all teams Drive group-wide initiatives - from planning to execution - ensuring all departments are aligned Lead special projects, from process improvements to roll-outs of new systems, to smarter hiring practices Challenge the status quo; push for constant improvement Be the right hand to the CEO; think clearly and strategically despite daily hurdles Help define and track KPIs, build dashboards, and create visibility around performance Lead by example: hustle, grit, and a willingness to dig into the details Improve and refine company culture, fostering a culture of excellence and harmony What We Offer Learning sprint: Exposure to every aspect of auto retail, ops and management Access to senior leadership: Work directly with the CEO and core team Impact: Play a key role in decisions and make tangible changes Career progression: Fast-track your growth and progress to a CXO role in the company Compensation: Competitive salary and benefits package Flexibility: Work from Hyderabad or work remotelydeliver results your way What We Expect Strong operational chops - hands-on with people and processes 2+ years experience post MBA in a demanding ops or leadership role is preferred Ability to juggle priorities, manage chaos, and bring structure where others see ambiguity Exceptional communicationclear, concise, and empathetic across all levels Willingness to challenge how its always been done Dont wait for direction - this is for someone who likes to take initiative Seriously driven. If youre not aiming for 10x improvements, this isnt for you Thick skin - this job is intense, and the bar is high. We promise it will be worth it if youre up for the challenge Ex-entrepreneurs or moms on a sabbatical who meet criteria are welcome to apply This is not a 9-to-5. Its a once-in-a-lifetime platform for future entrepreneurs and business leaders. If thats you, lets talk. Application: Send us your resume and a short note on what drives you. Include your biggest figured it out moment
As a certified service advisor you are the face of dealership and play a crucial role in defining customer service experience. You are responsible for generating revenue for dealership by offering right services as per the requirement and ensure the customer satisfaction by fulfillment of their requirements. You act as best consultant for customers service needs. Your key responsibilities are- You study service history of the appointed customer and prepare yourself to attend the customer one day prior. You interact with customers during reception and perform active reception as per the check sheet, record customers verbatim and perform preliminary diagnosis in case of specific problem mentioned by customer. You advise customers for suitable service product and required jobs to be done as per the customers need. You share the cost and time estimate with customers against the requirements given by customers and take approval against the same. You translate the customer requirement in technical instructions with quick test and environment data collected during reception with the help of Quality Inspector. You exhibit maximum transparency through video call with customer to show parts to be replaced and vehicle status in workshop. You keep on updating the vehicle status to customers during service. You follow up with the workshop for completion of job as per promised time. You confirm the readiness of car after visual inspection and inform customer about delivery time. You perform handover process by clear explanation of invoice to customers and ensure the satisfaction through instant feedback. You call customers after 3 days of vehicle delivery to know the post service feedback. You have thorough knowledge of systems like eDealer, Digital Service Drive and Xentry Portal. Qualification & Experience: Batchers Degree in Automotive / Mechanical Engineering. 5-6 years of experience in Luxury automobile retail market. Certified Service Advisor training Skills You are extremely loyal to company and brand. As a result you come across as trustworthy and responsible. You show a lot of initiative. You are persuasive and are able to make decisions on your own. You professionally implement all Mercedes-Benz specifications on customer oriented conduct. You are willing to make compromises, but can also openly address and constructively solve conflicts with customers and colleagues. You are good listener and are empathetic towards customer concerns, requirements and willing to understand customers problem. You are Capable of capturing revenue opportunities through identification of additional work, value added services, up-selling of service products with conviction. You are team player and capable of liaising with workshop staff for getting the work done in desired timeline. You are honest with customers and offer them solutions that take time and costs into account. You actively approach customers, thus showing excellent communication skills. You are good at planning and organizing. In doing so, you show a high level of skills in processes and systems. You are aware of standard processes of reception, handover and follow-up to ensure customer satisfaction. You are technically qualified to carry out basic checks, diagnosis in vehicle and offer a consultation to customers. You are capable of transforming customer requirements into technical instructions for internal communication. You are a critical reviewer of work done as per the requirements of customer to meet customer expectations.
Key Responsibilities: Customer Interaction: Greeting customers, understanding their needs and preferences, and building rapport. Product Knowledge: Maintaining a thorough understanding of vehicle features, specifications, pricing, and financing options. Sales Process Management: Guiding customers through the entire sales process, including vehicle selection, test drives, and closing the deal. Test Drives: Organizing and conducting test drives to showcase vehicle performance and features. Financing Assistance: Helping customers with financing options and paperwork. Closing Deals: Negotiating prices and finalizing sales contracts. Customer Follow-up: Maintaining contact with customers to ensure satisfaction and encourage repeat business. Sales Goal Achievement: Meeting or exceeding monthly sales targets. Documentation: Ensuring accurate and compliant documentation of sales transactions. Collaboration: Working with other dealership departments, such as finance and service, to provide a seamless customer experience. Product Knowledge: Staying up-to-date on the latest vehicle models, features, and technologies. Customer Education: Explaining vehicle features, benefits, and options to customers. Relationship Building: Developing long-term relationships with customers to foster loyalty and repeat business. Problem Solving: Addressing customer concerns and resolving issues effectively. Market Awareness: Understanding the competitive landscape and market trends.
1. CRM Management and Strategy: CRM System Expertise: Managing and optimizing the CRM platform (like Salesforce, HubSpot, etc.) to align with business goals and enhance user experience. Data Analysis: Analyzing customer data from the CRM to identify trends, segment customers, and develop targeted strategies. Campaign Management: Developing and executing CRM campaigns to increase customer engagement, loyalty, and retention. Process Optimization: Continuously assessing and improving CRM processes, tools, and strategies based on best practices and data analysis. Integration: Collaborating with sales, marketing, and customer service teams to ensure seamless integration of CRM with other business functions. 2. Lead Generation and Sales: Lead Identification and Qualification: Identifying and qualifying potential leads through various channels and maintaining accurate lead information in the CRM. Sales Pipeline Management: Managing the sales pipeline from prospecting to closing, ensuring a smooth customer experience. Sales Strategy Development: Developing and implementing strategic sales plans to achieve company goals, including identifying new business opportunities and nurturing client relationships. Sales Support: Providing support to the sales team by providing data insights, streamlining communication, and creating targeted campaigns. 3. Customer Relationship Management: Customer Communication: Maintaining smooth communication with customers, promptly responding to queries, and resolving complaints efficiently. Personalized Approach: Segmenting customers based on demographics or behaviors and tailoring communication strategies accordingly. Building Relationships: Fostering strong customer relationships through proactive outreach, personalized communication, and excellent post-sale support. Customer Feedback: Gathering customer feedback and using it to improve products, services, and the overall customer experience. 4. Collaboration and Communication: Cross-functional Collaboration: Collaborating with marketing, sales, and customer service teams to develop integrated customer journey maps and personalized communication strategies. Reporting and Analysis: Tracking and analyzing CRM metrics, preparing reports on campaign effectiveness, and providing insights for continuous improvement. Training and Support: Providing training and support to team members on CRM best practices and ensuring consistent usage.
As a certified service advisor you are the face of dealership and play a crucial role in defining customer service experience. You are responsible for generating revenue for dealership by offering right services as per the requirement and ensure the customer satisfaction by fulfillment of their requirements. You act as best consultant for customers service needs. Your key responsibilities are- You study service history of the appointed customer and prepare yourself to attend the customer one day prior. You interact with customers during reception and perform active reception as per the check sheet, record customers verbatim and perform preliminary diagnosis in case of specific problem mentioned by customer. You advise customers for suitable service product and required jobs to be done as per the customers need. You share the cost and time estimate with customers against the requirements given by customers and take approval against the same. You translate the customer requirement in technical instructions with quick test and environment data collected during reception with the help of Quality Inspector. You exhibit maximum transparency through video call with customer to show parts to be replaced and vehicle status in workshop. You keep on updating the vehicle status to customers during service. You follow up with the workshop for completion of job as per promised time. You confirm the readiness of car after visual inspection and inform customer about delivery time. You perform handover process by clear explanation of invoice to customers and ensure the satisfaction through instant feedback. You call customers after 3 days of vehicle delivery to know the post service feedback. You have thorough knowledge of systems like eDealer, Digital Service Drive and Xentry Portal. Qualification & Experience: Batchers Degree in Automotive / Mechanical Engineering. 5-6 years of experience in Luxury automobile retail market. Skills You are extremely loyal to company and brand. As a result you come across as trustworthy and responsible. You show a lot of initiative. You are persuasive and are able to make decisions on your own. You professionally implement all Mercedes-Benz specifications on customer oriented conduct. You are willing to make compromises, but can also openly address and constructively solve conflicts with customers and colleagues. You are good listener and are empathetic towards customer concerns, requirements and willing to understand customers problem. You are Capable of capturing revenue opportunities through identification of additional work, value added services, up-selling of service products with conviction. You are team player and capable of liaising with workshop staff for getting the work done in desired timeline. You are honest with customers and offer them solutions that take time and costs into account. You actively approach customers, thus showing excellent communication skills. You are good at planning and organizing. In doing so, you show a high level of skills in processes and systems. You are aware of standard processes of reception, handover and follow-up to ensure customer satisfaction. You are technically qualified to carry out basic checks, diagnosis in vehicle and offer a consultation to customers. You are capable of transforming customer requirements into technical instructions for internal communication. You are a critical reviewer of work done as per the requirements of customer to meet customer expectations.