Front Office Executive, telecaller

1 Customer contact Representing the dealership on the telephone and by means of personal welcome as the first point of contact for all visitors and business partners Promptly greeting and addressing all visitors to the dealership Friendly and open approach to visitors in accordance with theidentity Looking after customers waiting in the showroom Answering and conducting telephone calls and connecting callers if required (switchboard) with proper ettiquettes Arranging for staff who are temporarily unavailable to call back Ensuring prompt, priority customer care for those with problems or complaints Recording and documenting walk-ins and tele-ins in the showroom 2 Sales Introduce sales consultants to all showroom walk-in customers Providing customers with initial information in the form of brochures if necessary in case of sales consultants are not available at the showroom Provide basic information about , Dealership and products and services over phone to all telephone enquiries. Proactively offer refreshments to all walk-in customers Record tele-in and walk-in prospects information in showroom log-book and share the same with sales manager daily Pass on all tele-in enquires to respective sales consultants with the consent of sales manager Assisting the sales consultant to present products,