1. Process control by system implementation 2. Responsible for customer satisfaction 3. Countermeasure on weak areas 4. PDI control 5. Training planning 7. Monitoring of complaints / Complaints closure 9. MIS / Weekly Report Over time allowance Accidental insurance
• Carry out the service reception to the customers as per process. • Ensure speedy maintenance & repair of vehicles through clear identification of customers needs & accurate demanded repair estimation Over time allowance Sales incentives Annual bonus