Service Advisor

Aiswarya Tvs looking for an experienced Service Advisor for our Pathanamthitta Headoffice (AMD ).

The Service Advisor acts as the primary point of contact between customers and the service department. They are responsible for understanding customer concerns, coordinating service operations, ensuring timely delivery, and maintaining high customer satisfaction for two-wheeler servicing and repairs.

1. Review Previous Day's Work: Check the status of vehicles serviced the previous day and ensure all work is completed.

2. Check Schedule and Appointments: Review the day's schedule and appointments, prioritizing tasks and allocating resources.

3. Inspect Service Area: Ensure the service area is clean, organized, and equipped with necessary tools and materials.

Customer Interaction

1. Greet Customers: Welcome customers, listen to their concerns, and ask questions to understand their needs.

2. Vehicle Inspection: Inspect the vehicle to identify issues, recommend repairs, and provide a detailed estimate.

3. Explain Repairs and Maintenance: Clearly explain the necessary repairs, maintenance, and warranty information to customers.

4. Obtain Customer Approval: Obtain customer approval for repairs, maintenance, and additional work.

Service Management

1. Assign Jobs to Technicians: Allocate jobs to technicians, ensuring they have the necessary skills, tools, and resources.

2. Monitor Job Progress: Track the progress of each job, ensuring timely completion and quality workmanship.

3. Inspect Completed Work: Inspect completed work to ensure it meets quality and safety standards.

Administrative Tasks

1. Update Service Records: Maintain accurate and up-to-date service records for each vehicle.

2. Generate Invoices and Estimates: Prepare and provide customers with detailed invoices and estimates.

3. Manage Warranty and Claims: Process warranty claims, ensuring compliance with manufacturer requirements.

End-of-Day Routine

1. Review Day's Work: Evaluate the day's work, identifying areas for improvement and opportunities for growth.

2. Prepare for Next Day: Prepare for the next day by reviewing schedules, allocating resources, and prioritizing tasks.

3. Maintain a Clean and Organized Workspace: Ensure the service area is clean, organized, and equipped for the next day.

Key Performance Indicators (KPIs)

• Customer satisfaction score (CSI).
• Job card conversion rate.
• Revenue from labor, parts, and value-added services.
• On-time delivery rate.
• Repeat customer retention.

Experience

• 1–3 years of experience as a Service Advisor in the two-wheeler or automotive industry preferred.
• Freshers with strong customer-handling skills may also be considered.

Job Type: Full-time

Pay: ₹15,000.00 - ₹20,000.00 per month

Benefits:

• Health insurance
• Paid time off
• Provident Fund

Work Location: In person