Server - Networking - IT Operations professional

• Education: BE is preferred.

• 2-3+ years of relevant IT experience.

• Candidates should be able to work on Desktops/ Laptops, servers and networks

• Should be experienced in day to day

  IT support with respect to managing endpoints - desktops, laptops, IP Phones.

• Should have Good knowledge in implementation & administration of servers.

• Knowledge on Active Directory Services, DHCP & DNS.

• Basic administration of LAN infrastructure (switches/firewall/ routers).

• Attend to service requests and incidents, Analyze the root cause and provide solutions to meet the defined SLA target and avoid repeated incidents.

• Handle system and network related issues and handle 1st & 2nd level IT incidents and IT service requests.

• Candidate should be aware of different tools used for capacity management, availability managements.

• Experience in Asset management and various IT reports.

• Should be flexible to work in different shift timings and coordinate with different teams across geographies.

Candidate should be aware of the below

• Cisco Routers 8200 or 8300 series .
• Cisco switches 9200 , 9300 , 9500 series.
• Switching & routing in depth. BGP & OSPF configurations.
• Firewall Knowledge FTD 2100
• Data Centre Management
• LAN Cabling
• End device – LT / DT management
• IT Security parameters like encryption , Patches , Qualys Guard , WS1
• Windows Knowledge : SCCM , WSUS, DHCP, DNS, Antivirus
• Proxy Knowledge – Zscaler.
• Telco Service Providers management.
• Team Handling
• Team Mentoring
• Provide training both technical + Soft skill etc...

Questions to be asked are to be

• Cisco/Networking Specific Hands On Exp:
• Management or supervisory exp:
• CISCO Certification (CCNA, CCNP, CCIE):
• Do you have hands-on or actual experience in configuring network devices?
• When was the last time you configured network devices?
• Are you still interested in configuring network devices?
• Are you willing to go to production floor and check/troubleshoot the computer?
• How would you identify the cause of the issue/outage? What would you tell your engineers to check?

Note