Senior User Experience Researcher

Porter: Creating Impactful Journeys

At Porter, we&aposre not just passionate about improving productivity; we&aposre on a vision to Moving a billion dreams one delivery at a time. We empower businesses, both large and small, to optimize their operations and unleash unprecedented growth in their core functions. Join us in pioneering the future of last-mile logistics, one that&aposs poised to disrupt the industry and redefine the way we think about transportation.

Why Porter

• Industry Leadership: As the fastest-growing leader in last-mile logistics, we have a pan-India and International presence with operations spanning multiple cities. With a fleet size exceeding 750k driver partners and 15 million customers. Porter is at the forefront of this dynamic and rapidly expanding sector.
• Cutting-Edge Technology: Our industry-best technology platform has garnered over $150 million in investments from renowned backers, including Sequoia Capital, Kae Capital, Mahindra Group, LGT Aspada, Tiger Global, and Vitruvian Partners. We leverage technology to drive efficiency, innovation, and unparalleled service.
• Ambitious: We&aposre not just solving problems; we&aposre addressing a massive challenge and going after a market with a valuation surpassing $50 billion USD. Our ambition extends beyond last-mile delivery; we aim to disrupt all facets of logistics, including warehousing and LTL transportation.
• Thriving Community: Join a community of passionate individuals who are committed to doing the best work of their lives. At Porter, we value the spirit of collaboration, innovation, and embracing challenges head-on.

Be a Part of Something Extraordinary:

If you&aposre ready to make an impact, be at the forefront of innovation, and embrace the challenges and opportunities of a fast-paced work environment, Porter is the place for you. We&aposre not just building a brand; we&aposre creating a household name in transportation. Join us and be part of the revolution where every day is an opportunity to redefine what&aposs possible.

If you are ready to make a significant impact and shape the future of Porter, apply now and be part of our exciting journey!

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Role Overview:

We are seeking a Senior UX Researcher to join our dynamic team. The ideal candidate will have 5-7 years of industry experience in UX research and/or design-led research practices. They will be responsible for conducting qualitative and quantitative user research to understand customer needs, behaviors, and motivations, ultimately driving the enhancement of our platform&aposs user experience. This role requires strong communication skills, a comprehensive understanding of user research methods, and the ability to work independently in complex organizational environments.

Key Responsibilities:

• Immerse in the user&aposs environment to understand their psyche, motivations, and behaviors, uncovering real problems and needs.
• Lead end-to-end research activities including study design, recruiting, moderation, analysis, and reporting.
• Apply relevant research methods to address research questions effectively.
• Conceptualize, plan, and execute foundational, generative, and evaluative studies independently.
• Utilize expertise in research methodologies, human factors, and the user-centered design process to inform product and service design.
• Establish best practices to support the research team.

Qualifications and Skills:

• 5-7 years of industry experience in UX research or design-led research practices.
• Strong understanding of qualitative and quantitative research methods.
• Ability to scope user research in ambiguous problem spaces.
• Recent experience in a research role with the ability to hit the ground running.
• Excellent communication skills with the ability to articulate and document research data.
• Bachelor&aposs or Master&aposs degree in Human-Computer Interaction, Psychology, Sociology, or related field or equivalent work experience.