Senior User Experience Architect

Primary Job Functions:

1. Provide leadership and direction in designing the experience model across channels along with promoting and applying user-centered design methodology on all projects.
2. Apply and train others in best practices for user-centered design and user research.
3. Mentor, train and coach junior UX team members to build their knowledge and skillset.
4. Review and approve user experience architecture, wireframes and designs from junior team members. Ensure that creative and other visual elements meet or exceed the needs of our users, best practices and our desired user experience.
5. Develop a UX roadmap for the Companys ecommerce platform, supporting organizational strategies as well as guest, customer and user journeys.
6. Accountable to work closely with the business, the user experience team and other internal cross-functional team members to ensure current ecommerce projects are functioning as designed and documented. Ensure business and functional specification documentation is complete and all cross-functional parties are aligned.
7. Conduct research to generate explicit user experience requirements for all digital channels. Research, analyze and make recommendations for new technologies, trends and innovations, interpreting consumer research and data from usability testing, remote testing, web analytics, focus groups and other research methods.
8. Perform stakeholder interviews to elicit business requirements.
9. Perform audits of existing and proposed user experience via competitive analysis, feature/function benchmarking, heuristic evaluation and other methodologies; document and share insights.
10. Assist in new concept ideation. Connect and communicate the impact of new ideas to existing customer experiences and business processes; develop new and intuitive approaches to UX design and architecture.
11. In addition to desktop, ensure users will have a best-in-class user experience on mobile and tablet; this may include responsive design, m-site, mobile app, tablet app, etc.
12. Utilize business requirements and research findings to conceive and model clean and effective designs via wireframes and prototypes.
13. Define relevant user flows and journeys for specific functionality. Create key artifacts such as scenarios, user flows, style guides, mock-ups, rapid prototypes and other fundamental documentation to ensure the business and IT are in sync on the design of the final solution.
14. Collaborate with the UX team on designs, design system standards and style guide.
15. Clearly articulate and justify design decisions and present designs at all levels of the business.
16. Partner with ecommerce team to establish, measure and monitor the user experience and consumer engagement benchmarks.
17. Leverage design tools (Figma), testing programs (Site Spect, UserTesting) and analytical tools (Google Analytics / Quantum Metric) to optimize user experience.
18. Demonstrate the Companys Core and Growth Values in the performance of all job functions.
19. Make employment decisions and/or recommendations on hiring, improvement plans, transfers, promotions, corrective actions, terminations, pay adjustments, etc.
20. Coordinate and manage the work of employees by directing members of the team to meet the areas goals. Audit regularly to ensure standard operating procedures are being adhered to.
21. Manage employee performance and assist employees in making improvements to their performance through coaching, mentoring and administering performance reviews. Recommend, plan and/or implement employee training and skill development activities.
22. Audit, maintain and ensure employee time-keeping and absentee records are accurate.
23. Communicate company and departmental issues and goals and facilitate employee growth and development through weekly team meetings, regular individual employee meetings, coaching, training, and company-offered learning opportunities.
24. Manage resources to optimize equipment, facilities, employees, methods and materials.
25. Demonstrate the Companys Core and Growth Values in the performance of all job functions.

Education:

Experience:

Licenses or Certifications:

• Google UX Design Professional Certificate
• Nielsen Norman Group UX Certification
• Human Factors International Certified Usability or User Experience Analyst
• General Assembly UX Design Immersive
• CareerFoundry Certified UX Designer
• Interaction Design Foundation
• Designlab UX Academy

Knowledge, Skills and Abilities:

• Strong portfolio demonstrating your ability to design effective user interfaces and experiences for web, mobile, and other platforms
• Skilled in UX research, wireframing, prototyping, and visual design
• Knowledge of web accessibility standards for designing user-friendly interfaces that can meet the needs of people with disabilities and provide an inclusive user experience.
• Current knowledge of the latest UX/UI trends, techniques, and technologies
• Ability to bridge the gap between design and UI
• Self-directed and work independently, as well as collaboratively within an Agile Scrum product team to define and implement innovative solutions for product direction, visuals, and experience
• Excellent creative, conceptual, and critical thinking capabilities
• Strong attention to detail
• Excellent verbal and written communication skills
• Excellent interpersonal skills
• Effective time management and organizational skills
• Analytical and problem solving skills
• Maintain confidentiality
• Working knowledge of Continuous Improvement
• Handle multiple projects simultaneously within established time constraints
• Proficient computer skills, including experience with Microsoft Office Suite, internet
• Perform under strong demands in a fast-paced environment
• Work professionally with customers and co-workers to efficiently serve our customers, treating both with enthusiasm and respect
• Display empathy, understanding and patience with employees and external customers
• Respond professionally in situations with difficult employee/vendor/customer issues or inquiries

If you feel you have the necessary skill sets and are passionate about the job, please send your profile to vthulasiram@ashleyfurnitureindia.com