Senior UC Engineering Consultant

The primary role of the UC Engineering Consultant at Miratech is to provide architectural and infrastructure support to the management and infrastructure team. As a technical individual, you are expected to possess a wide range of skills and experience in various technologies beyond Unified Communications. You will be an integral part of the team responsible for designing, developing, delivering, and enhancing Unified Communications System platforms. Your responsibilities will include the design, selection, implementation, integration, management, user experience, and retirement of Collaboration and Communication technology. Collaboration with the IT team and business partners is essential to consistently deliver excellent user and technology experiences for staff, members, and the community. Key Responsibilities: - Architect, deploy, and maintain Cisco Unified Communications solutions, including CUCM 14 +15, Unity Connection, Webex, and associated voice infrastructure. - Diagnose and optimize VoIP systems, SIP routing, and collaboration platforms to ensure high availability and performance. - Lead end-to-end UC projects such as system upgrades, platform migrations, and third-party integrations. - Collaborate with internal stakeholders and external vendors to deliver secure, scalable, and resilient communication environments. - Maintain comprehensive documentation, including technical manuals, user guides, and project artifacts. Qualifications: - 5+ years of experience in Unified Communications (UC) environments. - In-depth knowledge of Cisco technologies, including CUCM, Unity Voicemail, Voice Gateways, SIP, H.323, and MGCP. - Proficiency in Microsoft Teams, Webex Calling, and hybrid UC environments. - Accredited Voice Certifications such as CCNP, CCIE, Microsoft Teams. - Hands-on experience with VMware architecture and virtualized UC deployment. - Strong understanding of telephony provider solutions and third-party services like Zoom, Webex Calling, and Teams Calling. - Knowledge of cloud platforms, including Azure and AWS. - Skilled in voice recording systems, IVR scripting, call routing strategies, and CRM system integrations. - Experience with monitoring platforms like Zabbix and diagnostic tools such as Wireshark. - Solid understanding of networking technologies, including switches, routers, F5 load balancers, DNS, firewalls, proxy servers, and QoS. At Miratech, you will benefit from a Culture of Relentless Performance, a Work From Anywhere Culture, a Growth Mindset with professional development opportunities, Global Impact through collaboration on impactful projects, a Welcoming Multicultural Environment, and Social Sustainability Values focused on sustainable business practices.,