6 Webex Calling Jobs

As a skilled professional with 5 to 8 years of experience in supporting Cisco Unified Communications platforms, you will be responsible for ensuring the high availability and seamless call control across enterprise networks. Your primary duties will include: Working in a 24x7 environment to support Cisco Unified Communications (UC) platforms such as Cisco Unified Communications Manager (CUCM), Cisco Unity Connection (CUC), Expressway C & E, and Cisco Unified Border Element (CUBE). Managing Webex Calling Multi-Tenant environments via Webex Control Hub, including number management, location-based routing, PSTN integration, and emergency call configurations. Handling operations related to user provisioning, features like hunt group, auto attendant, and shared lines. Configuring SIP endpoints and trunks on Cisco CUBE, CUCM, Webex Calling, and AudioCodes SBCs to ensure seamless interoperability with service providers and cloud communication platforms. Developing and maintaining Webex API integrations using Cisco Webex REST APIs to automate user provisioning, de-provisioning, and system monitoring. Utilizing tools like Postman and Webex Integration Guides for testing and documentation. Troubleshooting call quality issues including echo, jitter, and media path inconsistencies using tools such as syslog, CDRs, and SIP debuggers. Supporting AudioCodes Mediant SBCs in enterprise and hybrid environments, including secure configuration for SIP trunking, routing policies, and media negotiation. Preparing and publishing KPI reports to stakeholders and defining work procedure documentation to streamline day-to-day activities. Working on continuous improvement initiatives to meet and exceed customer expectations. Your experience and knowledge should include: 5 to 8 years of experience in deploying, configuring, and supporting Cisco Unified Communications platforms. Expertise in Cisco Unified Communications Manager (CUCM), CUC, Expressway C & E, and CUBE. Familiarity with Webex Calling Multi-Tenant provisioning, number management, and dial plan configuration via Webex Control Hub. Proficiency in managing user provisioning, calling behavior, hunt groups, auto-attendants, and shared line appearance. Knowledge of analytics & reporting tools within Webex Control Hub for call usage and troubleshooting. Experience in configuring SIP on Cisco CUBE, CUCM, Webex Calling, and AudioCodes SBC. Strong understanding of SIP signaling, call setup/teardown, and call flow analysis. Hands-on experience with Cisco Webex REST APIs for automating user provisioning and deletion. Familiarity with AudioCodes Mediant SBCs in enterprise environments and integrating them with cloud UC platforms like Webex Calling. Proven track record in call quality troubleshooting, echo, jitter, and media path diagnostics. Experience with AudioCodes Virtual Edition SBCs (VE) on AWS EC2 instances and knowledge of VPC, security groups, Elastic IPs, NAT gateways, and load balancers for VoIP infrastructure. In-depth understanding of DMZ network architecture and its role in UC and SBC deployments. If you are a dedicated professional with a passion for technology and a strong background in Cisco Unified Communications, this role offers you an exciting opportunity to contribute to the success of enterprise communication networks.,

The primary role of the UC Engineering Consultant at Miratech is to provide architectural and infrastructure support to the management and infrastructure team. As a technical individual, you are expected to possess a wide range of skills and experience in various technologies beyond Unified Communications. You will be an integral part of the team responsible for designing, developing, delivering, and enhancing Unified Communications System platforms. Your responsibilities will include the design, selection, implementation, integration, management, user experience, and retirement of Collaboration and Communication technology. Collaboration with the IT team and business partners is essential to consistently deliver excellent user and technology experiences for staff, members, and the community. Key Responsibilities: - Architect, deploy, and maintain Cisco Unified Communications solutions, including CUCM 14 +15, Unity Connection, Webex, and associated voice infrastructure. - Diagnose and optimize VoIP systems, SIP routing, and collaboration platforms to ensure high availability and performance. - Lead end-to-end UC projects such as system upgrades, platform migrations, and third-party integrations. - Collaborate with internal stakeholders and external vendors to deliver secure, scalable, and resilient communication environments. - Maintain comprehensive documentation, including technical manuals, user guides, and project artifacts. Qualifications: - 5+ years of experience in Unified Communications (UC) environments. - In-depth knowledge of Cisco technologies, including CUCM, Unity Voicemail, Voice Gateways, SIP, H.323, and MGCP. - Proficiency in Microsoft Teams, Webex Calling, and hybrid UC environments. - Accredited Voice Certifications such as CCNP, CCIE, Microsoft Teams. - Hands-on experience with VMware architecture and virtualized UC deployment. - Strong understanding of telephony provider solutions and third-party services like Zoom, Webex Calling, and Teams Calling. - Knowledge of cloud platforms, including Azure and AWS. - Skilled in voice recording systems, IVR scripting, call routing strategies, and CRM system integrations. - Experience with monitoring platforms like Zabbix and diagnostic tools such as Wireshark. - Solid understanding of networking technologies, including switches, routers, F5 load balancers, DNS, firewalls, proxy servers, and QoS. At Miratech, you will benefit from a Culture of Relentless Performance, a Work From Anywhere Culture, a Growth Mindset with professional development opportunities, Global Impact through collaboration on impactful projects, a Welcoming Multicultural Environment, and Social Sustainability Values focused on sustainable business practices.,

The Network & Telecom Engineer will be responsible for implementing, monitoring, and maintaining all company networks and telephony configurations. You will work with a wide area network (WAN) consisting of 106 sites across the United States, Canada, Mexico, and India using Fortinet SDWAN design. The company has migrated the Cisco phone system to the Cisco Cloud, utilizing Webex Calling and Webex Contact Center. You will collaborate with a 3rd party managed services organization for support. You should be results-driven and self-motivated to manage multiple tasks, projects, and workload. Strong verbal and written communication skills are required to support production facilities, warehouses, and sales centers. The ideal candidate will challenge the status quo, work both independently and as a team player, and possess strong analytical and troubleshooting skills with a customer-centric focus on Service Availability. Responsibilities include providing primary support for the WAN/LAN/WLAN environment, managing Cisco networking, telephony products, and SIP-trunking architectures. You will need 5-10 years of experience in large-scale networking environments and managing Cisco hardware components. A Bachelor's degree in information technology or equivalent is preferred. Proficiency in Fortinet SDWAN technologies, Cisco wireless networks, and on-prem Cisco Wireless LAN Controllers is necessary. You will collaborate with network support vendors and partners, maintain network and device diagrams, monitor performance, and implement changes following company policies. Troubleshooting skills using tools like Wireshark and managing IP schemes, DHCP scopes, and DNS records are essential. Experience with DDI management platforms and firmware upgrades on Cisco network infrastructure is required. Beneficial skills include CCNA, CCIE certifications, Solarwinds, knowledge of Meraki and F5 Load Balancers, and experience with Cisco Cloud telephony. Your role will involve strategic thinking, learning new networking methodologies, and ensuring the health of the telecom platform. Being punctual and adhering to company policies are essential functions of this job.,

DevOps cycle Orchestration and Configuration Management, CICD, Monitoring, Security Experience around containers, container networking with host OS, container security etc. AWS Cloud and services

Role & responsibilities Lead the design, implementation, and troubleshooting of Webex Calling and Webex CC environments. Provide Level 3 escalation support for complex UC and contact center incidents. Work with Cisco TAC, partners, and internal teams to resolve technical issues. Manage user provisioning, number management, auto attendants, hunt groups, call queues, etc., in Webex Control Hub. Configure and support SIP trunks, local gateways, and dial plans across global sites. Integrate Webex CC with CRMs (e.g., Salesforce, Zendesk), and third-party platforms as needed. Optimize call flows, IVRs, routing strategies, and analyze call reporting/analytics. Implement and maintain monitoring tools and dashboards for voice quality and contact center KPIs. Work closely with InfoSec and compliance teams to ensure data privacy, encryption, and call recording policies are enforced. Assist in migrations from legacy systems (e.g., CUCM, UCCX) to Webex Calling and Webex CC. Document designs, procedures, configurations, and standard operating practices. Participate in on-call rotation and handle escalations as needed. Required Skills & Experience: 5+ years of hands-on experience in Cisco Unified Communications and cloud calling solutions. Strong expertise in Webex Calling (Multi-Tenant or Dedicated Instance) and Webex Contact Center (Webex CC). Experience with Control Hub, SIP, PSTN integrations, number plans, Auto-Attendants, and hunt group configurations. Strong understanding of contact center flows, IVR, call routing, call recording, and reporting dashboards. Familiarity with networking fundamentals, QoS, and media path troubleshooting. Experience with integration of Webex CC with third party tools Ability to read and analyze PCAPs, SIP traces, and call logs.

Your day at NTT DATA The Cross Technology Service Delivery Field Support Engineer (L1) is an entry level engineering role, responsible for providing a professional first-line remote and/or onsite technical support and field engineering service to clients by proactively identifying and resolving technical incidents and problems. Through pre-emptive service incident and resolution activities, this role restores service to clients by managing incidents and seeing them through to an effective resolution. The primary objective of this role is to ensure all requests, process events and resolution incidents result in zero missed Service Level Agreement (SLA) conditions. The Cross Technology Service Delivery Field Support Engineer (L1) is responsible for managing standard and low complexity incidents, conducting routine, repetitive tasks whilst using readily available information and following standard practices and procedures. What youll be doing Key Responsibilities: Ensures that the assigned infrastructure at the client site is configured, installed, tested and operational. Ensures that any software that is part of the solution is installed and configured according to client requirements. Proactively identifies problems and errors as they occur and logs such incidents in a timely manner with the required level of detail. Liaises with all stakeholders including client IT environments, carriers and colleagues to expediate diagnosis of errors and problems and to identify a resolution. Investigates first line support calls assigned and identifies the root cause of incidents and problems following knowledge articles. Responds to and diagnoses all alerts, escalate to L2 Field Engineer when unable to resolve within the stipulated time. Ensures incidents are updated with progress and resolution details in a timely manner using the required platform. Ensures the efficient and comprehensive resolution of incidents and requests. Applies tools, techniques and processes to track, log, report on and correct configuration items, components and changes. Investigates problems in systems, processes and services and assists with the implementation of agreed remedies and preventative measures. Provide sfirst line remote and onsite technical support to clients. Provides first line field engineering services to clients. Reports and escalates issues to 3rd party vendors if necessary. Follows the required handover procedures for shift changes to ensure service continuity. Knowledge and Attributes: Good communicate skills, both verbal and written Ability to plan activities and projects well in advance, and take into account possible changing circumstances. Ability to maintain a positive outlook at work. Ability to work well in a pressurized environment. Ability to work hard and put in longer hours when it is necessary. Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information and refraining from interrupting. Ability to adapt to changing circumstances. Ability to place client at the forefront of all interactions, understanding their requirements and creating a positive client experience throughout the total client journey. Academic Qualifications and Certifications: Bachelors degree or equivalent in Information Technology or Computing or related field. Associate level certification in different Data Centre technologies such as Cisco, NetApp, EMC- ExCCNA (DC) etc. Associate level certification in different Networking technologies such as Cisco, Juniper, Aruba, F5, CCNA, JNCIA, ACMA etc. Collaboration certifications such as - Valid CCNA Certification required; Microsoft Voice certification (MS700 & MS720) advantageous; and Webex Calling certification advantageous. Required Experience: Entry level experience in Collaboration technologies such as Call managers, Voice Gateways, Call recording, Scripting, Messaging, VOIP, IP Telephony. Entry level experience in technical support to clients. Entry level experience in diagnosis and troubleshooting. Entry level experience providing remote support in Collaboration technologies. Entry level experience in relevant technology (Cisco and its product stack, SBCs such as AudioCodes and Oracle, CUBEs, Webex calling etc.). Entry level understanding of Network routing and switching.