13 Webex Calling Jobs

Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion it's a place where you can grow, belong and thrive. Your day at NTT DATA The Collaboration Technical Services (TS) Systems Integration Specialist is a seasoned subject matter expert, responsible for providing technical support to NTT clients. This role is able to compile technical specifications in a clear, concise, unambiguous manner to explain the advantages and disadvantages of options leading to the final solution and are a...

Company Description BETSOL is a cloud-first digital transformation and data management company offering products and IT services to enterprises in over 40 countries. BETSOL team holds several engineering patents and is recognized with industry awards, and BETSOL maintains a net promoter score that is 2x the industry average. BETSOL's open source backup and recovery product line, Zmanda (Zmanda.com), delivers up to 50% savings in total cost of ownership (TCO) and best-in-class performance. BETSOL Global IT Services (BETSOL.com) builds and supports end-to-end enterprise solutions, reducing time-to-market for its customers. BETSOL offices are set against the vibrant backdrops of Broomfield, Col...

About the Role: Work closely with engineering, product, and leadership teams to manage incident escalations effectively. Experience with tools like Splunk, Grafana, JIRA, or ServiceNow is a plus. Attend post-incident reviews and help document root causes and next steps. Communicate clearly with business teams before, during, and after incidents. Act as the main contact for incidents and keep all stakeholders updated. Help prevent repeat issues by working with engineering and development teams. Partner with technical teams to investigate and document the causes of system failures and drive improvements. Minimum Requirements: Good understanding of tools like Cisco Webex Meetings, Webex Contact...

As an experienced Cisco Collaboration Engineer, you will be responsible for designing, implementing, supporting, and optimizing enterprise collaboration solutions using the Cisco Collaboration suite. Your focus will be on maintaining voice, video, messaging, and contact center systems with high availability, security, and user experience in mind. **Key Responsibilities:** - Design, deploy, and manage Cisco Unified Communications solutions including: - Cisco Unified Communications Manager (CUCM) - Cisco Unity Connection - IM & Presence - Cisco Webex Suite (Meetings, Calling, Messaging) - Cisco Expressway (MRA) - Support Webex Calling (UCM Cloud or Dedicated Instance) integrations and troubles...

As a Diagnostic Engineer III in a fast-paced and demanding environment, you will be responsible for identifying and resolving complex telephony and technology issues. Your main duties will involve collaborating with customers, vendors, and contractors to provide expert technical solutions, ensuring satisfactory resolution of customer issues, reporting findings, tracking progress, and documenting communications within the incident management system. You will manage your workload to meet defined Service Level Objectives and maintain high standards of conduct, ethics, judgment, independence, and discretion. Building positive relationships with internal and external customers is also a key aspec...

You should have 8-10+ years of hands-on experience in Cisco Call Manager, CUBE, Voice gateways, and Unity Connection, Session Manager Edition. You should also possess hands-on experience with Webex calling and Webex Contact Centre. It is important that you have experience in the design and implementation of Voice infrastructure. Additionally, you should have hands-on experience with Session Border Controllers such as AudioCodes, Ribbon/PSX, and Oracle, as well as expertise in SIP. Familiarity with Cisco C series and B series servers, along with Esxi 5.x, 6.x, 7.x, is required. A clear understanding of Telecom infrastructure protocols like ISDN and analog signaling is essential. Knowledge abo...

Job Description: Job Seekers must meet the minimum requirements outlined. Use the comments section on the Job Seeker profile to document how each meet or exceed these requirements: Minimum Requirements: 1. Broad understanding of Cisco Webex Meetings, Webex Contact Center, Webex Calling, AWS, and system architectures. 2. Ability to analyze logs, dashboards, and monitoring tools to diagnose and resolve issues efficiently. 3. Strong documentation, trend analysis, and incident tracking abilities. Desired Skills: 1. Proactive and results-driven mindset with strong communication and leadership skills. 2. Hands-on experience with incident management tools like JIRA, PagerDuty, and ServiceNow. Addit...

As a skilled professional with 5 to 8 years of experience in supporting Cisco Unified Communications platforms, you will be responsible for ensuring the high availability and seamless call control across enterprise networks. Your primary duties will include: Working in a 24x7 environment to support Cisco Unified Communications (UC) platforms such as Cisco Unified Communications Manager (CUCM), Cisco Unity Connection (CUC), Expressway C & E, and Cisco Unified Border Element (CUBE). Managing Webex Calling Multi-Tenant environments via Webex Control Hub, including number management, location-based routing, PSTN integration, and emergency call configurations. Handling operations related to user ...

The primary role of the UC Engineering Consultant at Miratech is to provide architectural and infrastructure support to the management and infrastructure team. As a technical individual, you are expected to possess a wide range of skills and experience in various technologies beyond Unified Communications. You will be an integral part of the team responsible for designing, developing, delivering, and enhancing Unified Communications System platforms. Your responsibilities will include the design, selection, implementation, integration, management, user experience, and retirement of Collaboration and Communication technology. Collaboration with the IT team and business partners is essential t...

The Network & Telecom Engineer will be responsible for implementing, monitoring, and maintaining all company networks and telephony configurations. You will work with a wide area network (WAN) consisting of 106 sites across the United States, Canada, Mexico, and India using Fortinet SDWAN design. The company has migrated the Cisco phone system to the Cisco Cloud, utilizing Webex Calling and Webex Contact Center. You will collaborate with a 3rd party managed services organization for support. You should be results-driven and self-motivated to manage multiple tasks, projects, and workload. Strong verbal and written communication skills are required to support production facilities, warehouses,...

DevOps cycle Orchestration and Configuration Management, CICD, Monitoring, Security Experience around containers, container networking with host OS, container security etc. AWS Cloud and services

Role & responsibilities Lead the design, implementation, and troubleshooting of Webex Calling and Webex CC environments. Provide Level 3 escalation support for complex UC and contact center incidents. Work with Cisco TAC, partners, and internal teams to resolve technical issues. Manage user provisioning, number management, auto attendants, hunt groups, call queues, etc., in Webex Control Hub. Configure and support SIP trunks, local gateways, and dial plans across global sites. Integrate Webex CC with CRMs (e.g., Salesforce, Zendesk), and third-party platforms as needed. Optimize call flows, IVRs, routing strategies, and analyze call reporting/analytics. Implement and maintain monitoring tool...

Your day at NTT DATA The Cross Technology Service Delivery Field Support Engineer (L1) is an entry level engineering role, responsible for providing a professional first-line remote and/or onsite technical support and field engineering service to clients by proactively identifying and resolving technical incidents and problems. Through pre-emptive service incident and resolution activities, this role restores service to clients by managing incidents and seeing them through to an effective resolution. The primary objective of this role is to ensure all requests, process events and resolution incidents result in zero missed Service Level Agreement (SLA) conditions. The Cross Technology Service...