Senior Technical Instructional Designer

Job Title: Senior Technical Instructional Designer / Senior Technical eLearning Developer

Experience:

Location:

Work model:

Role Summary

Trianz is seeking an experienced Senior Technical Instructional Designer/eLearning Developer to design and develop high-quality, AI-enhanced learning solutions for product, engineering, partner and customer-facing teams in a fast-paced SaaS/cloud product organization. This role focuses on hands-on content creation and development execution, working closely with the Lead Instructional Designer to deliver innovative technical learning experiences. The ideal candidate will apply proven instructional design methodologies and modern learning technologies to create engaging, technical learning content that drives product adoption and skill development.

Key Responsibilities

Learning Content Development & Production

• Develop engaging, learner-centric technical content for internal teams (engineering, product management, customer success, DevOps) and external audiences (partners, developers, end-users)
• Convert complex business use cases, product features, APIs, SOPs, and technical documentation into clear, accessible learning modules using AI-assisted content creation tools
• Build interactive learning modules across multiple formats: eLearning courses, microlearning units, interactive simulations, virtual labs, and self-paced tutorials
• Create practical assessments including hands-on challenges, scenario-based evaluations, and skill-based quizzes

AI-Assisted Content Creation

• Utilize AI tools (Claude, Copilot, etc.) to streamline content development, generate learning scenarios, and enhance instructional effectiveness
• Implement AI-powered features to create personalized learning experiences based on learner progress and skill levels
• Use generative AI for content prototyping, automated assessment creation, and content adaptation
• Apply AI-driven insights to optimize learning content and improve engagement metrics

Technical Content Integration

• Work closely with product managers, engineering teams, and enablement teams to develop accurate, timely training content aligned with product releases
• Develop certification modules, product release training, developer onboarding materials, and just-in-time learning resources
• Create hands-on technical labs, interactive exercises, and practical simulation environments
• Design learning content for cloud platforms, APIs, development frameworks, and modern technical tools

Learning Operations Support

• Support learning needs assessments and skill gap analysis initiatives led by senior leadership
• Apply established instructional design methodologies (ADDIE, SAM) with iterative development cycles
• Implement learning analytics and data collection to support continuous improvement efforts
• Collaborate on cross-functional learning projects and provide guidance to junior team members

Required Technical Skills

Core Instructional Design Experience

• 8-12 years of hands-on experience in technical instructional design, with strong background in product-focused learning for SaaS or cloud technology companies
• Proven ability to simplify complex technical concepts (APIs, cloud architecture, software development) for technical and business audiences
• Solid understanding of learning science principles, cognitive load theory, and adult learning best practices in technical environments

eLearning Development Tools Proficiency

• Advanced proficiency in authoring tools:

  Articulate Storyline 360, Rise 360, Adobe Captivate, Camtasia

• Strong skills in

  multimedia production

  : Adobe Creative Suite (Premiere Pro, Photoshop, Illustrator), Canva Pro, basic Figma usage

AI & Technology Integration

• AI-Powered Content Development

  : Hands-on experience with Claude, CoPilot or similar LLMs for content creation and optimization

• Learning Analytics

  : Experience with learning analytics tools and data interpretation for content improvement

Technical & Platform Skills

• Working experience with

  Learning Management Systems

  : Moodle or similar LMS platforms for content deployment

• Cloud platforms awareness

  : Basic understanding of AWS, Azure, or Google Cloud for technical content context

Project Management & Collaboration

• Experience with

  Agile/Scrum development processes

  and tools like Jira for project tracking

• Cross-functional collaboration

  with technical and business stakeholders
• Familiarity with

  documentation tools

  like Confluence

Preferred Qualifications

Education & Certifications

• Bachelor's degree in

  Instructional Design, Educational Technology, Technical Communication,

  or related field

• Professional certifications

  : CPTD, APTD, or relevant instructional design credentials

• Technical certifications

  : Google Cloud fundamentals, AWS Cloud Practitioner, or similar cloud platform certifications

Specialized Experience

• 4+ years in

  SaaS and cloud technology

  product environments

• Technical audience focus

  : Experience creating learning content for developers, engineers, or technical implementers

• Customer education background

  : Development of external-facing training for clients or partner communities
• Experience in

  technical documentation

  or developer-focused content creation

• Localization experience

  : Adapting technical learning content for different markets and languages

Technical Knowledge - Good to Have

• Basic understanding of

  software development concepts

  : APIs, microservices, containerization basics

• Accessibility standards knowledge

  : WCAG 2.1 guidelines and inclusive design practices

• Version control familiarity

  : Basic Git/GitHub usage for content management

Success Metrics

• Content Quality & Delivery

  : High-quality learning modules delivered on schedule with stakeholder approval

• Learner Engagement

  : Strong completion rates, positive feedback scores, and effective knowledge transfer

• Technical Accuracy

  : Error-free technical content that accurately reflects product functionality and best practices

• Production Efficiency

  : Consistent delivery of learning content aligned with product development cycles

What Makes This Role Appealing

This position offers the opportunity to work hands-on with cutting-edge AI tools and modern learning technologies while creating impactful technical education content. You'll collaborate directly with product and engineering teams, gaining deep technical knowledge while advancing your expertise in AI-enhanced instructional design. The role provides a clear path for professional growth within a dynamic technology environment, with opportunities to expand your technical skills and learning development capabilities.