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Title and Summary
Senior Technical Documentation SpecialistJob Title: Senior Technical Documentation Specialist, Priceless Platform, Pune, India
OverviewAre you passionate about creating clear and precise technical documentation? We're looking for someone who can collaborate with internal and external teams to create technical and customer facing documentation as well as troubleshoot technical issues. If you thrive in a high-growth, fast-paced startup-like organization within Mastercard, we want to hear from you.The Priceless Platform was created by a Silicon Valley startup that Mastercard acquired. We are experiencing significant growth, and we are looking for a seasoned Technical Support Engineer in Europe, with experience in troubleshooting technical issues. An e-commerce like workflow platform, Priceless Platform is Mastercards premium B2B2C platform. It delivers experiences and benefits to banks and partners globally, for their customers. Even after becoming part of Mastercard, we continue to run at high velocity, and drive impact. Our portfolio is expanding significantly, and we need to flawlessly execute to grow the business, while also designing and building for scale. RoleWe are looking for a Technical Writer who will work closely with our engineers to create software documentation that reflects the software or system for the end-users. This includes both user-facing documentation, such as technical manuals and tutorials, and internal engineering documentation including code diagrams and API references.The Technical Writer serves as a crucial link, translating complex technical jargon into comprehensible language for stakeholders, facilitating seamless communication between engineers, developers, and business units. By ensuring that both user-facing and internal documentation are precise and clear, this role aids in aligning technical capabilities with business objectives, thereby driving efficiency and innovation across the organization.This position will report to the manager in San Francisco, US.ResponsibilitiesDisseminate technical information in easy-to-understand language for a non-technical audienceHave technical accuracy in writing user documentationCreate software documentation after a thorough collaboration with subject matter experts and technical staffHelp others in creating documentation when neededAbility to take existing and potential content and improve itConvert complex documentation to easy language for multiple audiencesCreate product manuals with screenshots and tutorials Write documentation for internal teams such as developers and programmers as well as external - customer facingCommunicate complex ideas in a concise mannerActively participate in internal initiatives within the support organization.Creating runbooksTake ownership of, investigate and resolve technical issues with a focus on maximizing customer satisfaction
Your background and experience
5+ years of proven experience in writing technical documentationExperience with debugging websites on mobile and desktop.Excellent verbal and written communication skills in English, any other languages considered as an advantageAbility to understand front-end technologies such as HTML/CSS/PHP/JavaScript. Experience in reading and comprehending code is beneficial for this role.Familiarity with relational databases and ability to write SQL queries for data validation. Troubleshooting and problem-solving experience with REST API, front-end and back-end web technologiesExcellent problem-solving and analytical skills with keen attention to detail.Understand and explain complex technical conceptsEffective communication skills, both verbal and written, with strong relationship, collaborative, and organization skills. Knowledge of software development lifecycle (SDLC) and agile methodologies.Experience working with technologies like Markdown, Swagger OpenAPI Bonus:Solid understanding of software testing methodologies, principles, and best practices. Experience with continuous integration and delivery (CI/CD) pipelines, version control systems (e.g., Git) and build tools (e.g., Jenkins, BitBucket). Self-motivated and able to work independently as well as in a team environment. Proficiency in test automation tools and frameworks would be beneficial for the role (e.g. Playwright, Selenium WebDriver, Appium, TestNG, Junit, Cucumber etc.) Previous developer or QE experience is a plusEducation: Bachelor or Masters Degree in Computer Science or equivalent
Mastercard
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