Job
Description
We are seeking a highly skilled Senior Salesforce AI Developer with over 6 years of experience in Salesforce CRM development and 2 years of expertise in developing AI solutions around Sales and Service Cloud using Salesforce Einstein. The ideal candidate will be proficient in leveraging Salesforce Einstein AI capabilities and integrating custom AI models to optimize sales processes, customer engagement, and business operations. As a Salesforce AI Developer, your role involves collaborating closely with business stakeholders and technical teams to implement intelligent solutions that enhance decision-making and drive business growth. You will lead AI/ML initiatives across the organization, focusing on predictive analytics, automation, and personalized customer interactions within Salesforce. Your responsibilities will include leading the design, development, and implementation of AI-driven solutions using Salesforce Einstein features around Sales & Service Cloud. You will collaborate with architects and AI engineers to design AI-driven solutions for predictive analytics, customer insights, and automation. Additionally, you will lead the integration of open AI models into Salesforce, utilizing languages such as Apex, Python, and Java to enhance Salesforce functionalities and user experience. Furthermore, you will collaborate with product managers, data scientists, and developers to ensure the successful implementation of AI/ML solutions aligned with business goals. You will implement automated workflows and intelligent data-driven decision systems within Sales Cloud, Service Cloud, and Marketing Cloud. Using Salesforce Einstein, you will apply natural language processing (NLP), image recognition, and predictive analytics to enhance customer service and sales strategies. Your role will involve analyzing customer data to identify actionable insights and recommend tailored product offerings. You will monitor and fine-tune AI models, ensuring accuracy and performance in live environments, and continuously improve them based on feedback and evolving business needs. Additionally, you will ensure data security and compliance standards are adhered to when handling sensitive customer information in AI/ML models. Key Qualifications: - 6+ years of overall experience in Salesforce development with at least 2+ years of relevant hands-on experience in Salesforce AI Solutions development. - Expertise in Salesforce Einstein AI features, including Sales Cloud Einstein, Service Cloud Einstein, Einstein Copilot, Prompt Builder, Einstein Studio, Einstein Chatbot, etc. - Experience in customizing applications using Apex, LWC, and Lightning Flows. - Proficiency in data modeling, data integration using REST APIs, and handling large datasets within Salesforce. - Strong understanding of machine learning algorithms, Salesforce architecture, NLP, image recognition, sentiment analysis, and other AI applications. - Ability to translate complex business needs into actionable AI/ML solutions and ensure data security and compliance standards are met. Preferred Skills (Good to have): - Salesforce certifications in areas such as Einstein Analytics and Discovery Consultant, Salesforce Platform Developer II, or Salesforce Certified AI Associate. - Experience in Salesforce Data Cloud, MLOps practices, automating model training and deployment, and working in industries such as banking, finance, or e-commerce with a focus on AI-driven customer insights. - Hands-on experience in deploying and scaling AI models in cloud environments like AWS, Azure, or Salesforce Cloud. - Proficiency in Einstein Analytics or Tableau CRM for building AI-driven dashboards and reports, Python, TensorFlow, PyTorch for developing ML models, and NLP, LLMs, and LLM model development.,
