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5.0 - 9.0 years

0 Lacs

pune, maharashtra

On-site

Do you have a passion for pushing the boundaries of innovation and are excited about AI's potential to improve the human experience Cerence ai, the global leader in AI for transportation, is looking for a highly skilled and innovative Automatic Speech Recognition (ASR) Senior Research Engineer to join their dynamic team. Cerence ai specializes in building AI and voice-powered companions for cars, two-wheelers, and more, enabling people to focus on what matters most. With over 500 million cars shipped with Cerence ai technology, the company partners with leading automakers, mobility providers, and technology companies to create intuitive, integrated experiences for drivers and passengers. As a part of the team at Cerence ai, you will play a crucial role in advancing the next generation of transportation user experiences. The company's culture is customer-centric, collaborative, fast-paced, and fun, offering continuous opportunities for learning and development to support your career growth. The ideal candidate for this role will have a robust background in developing and implementing ASR models specifically for automotive voice assistants. You will need to be well-versed in the latest advancements in speech recognition technology, including generative AI, large language models (LLMs), and next-generation ASR frameworks. Your responsibilities will include leveraging your expertise to train, fine-tune, and optimize Large Language Models (LLMs) for optimal accuracy, naturalness, efficiency, and scalability. You will collaborate with cross-functional teams to integrate LLM-based features, design and implement software components, conduct testing and validation of LLM-based features, and stay updated with the latest advancements in AI and natural language processing (NLP) technologies. To be successful in this role, you should have demonstrated expertise in creating NLP solutions using Deep Learning techniques, an advanced degree in computer science or related field, proficiency in Python and Deep Learning frameworks like Tensorflow or PyTorch, experience with training and fine-tuning large language models, and excellent problem-solving skills with a collaborative mindset. Cerence offers a range of benefits including annual bonus opportunities, insurance coverage, paid time off, paid holidays, equity-based awards, and remote or hybrid work options depending on the position. If you are looking to have a significant impact in a dynamic industry with a high-performing global team, consider joining Cerence ai and be a part of meaningful innovation in the rapidly growing automotive voice assistant space.,

Posted 2 weeks ago

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2.0 - 6.0 years

0 Lacs

hyderabad, telangana

On-site

We are seeking a highly skilled Senior Salesforce AI Developer with over 6 years of experience in Salesforce CRM development and 2 years of expertise in developing AI solutions around Sales and Service Cloud using Salesforce Einstein. The ideal candidate will be proficient in leveraging Salesforce Einstein AI capabilities and integrating custom AI models to optimize sales processes, customer engagement, and business operations. As a Salesforce AI Developer, your role involves collaborating closely with business stakeholders and technical teams to implement intelligent solutions that enhance decision-making and drive business growth. You will lead AI/ML initiatives across the organization, focusing on predictive analytics, automation, and personalized customer interactions within Salesforce. Your responsibilities will include leading the design, development, and implementation of AI-driven solutions using Salesforce Einstein features around Sales & Service Cloud. You will collaborate with architects and AI engineers to design AI-driven solutions for predictive analytics, customer insights, and automation. Additionally, you will lead the integration of open AI models into Salesforce, utilizing languages such as Apex, Python, and Java to enhance Salesforce functionalities and user experience. Furthermore, you will collaborate with product managers, data scientists, and developers to ensure the successful implementation of AI/ML solutions aligned with business goals. You will implement automated workflows and intelligent data-driven decision systems within Sales Cloud, Service Cloud, and Marketing Cloud. Using Salesforce Einstein, you will apply natural language processing (NLP), image recognition, and predictive analytics to enhance customer service and sales strategies. Your role will involve analyzing customer data to identify actionable insights and recommend tailored product offerings. You will monitor and fine-tune AI models, ensuring accuracy and performance in live environments, and continuously improve them based on feedback and evolving business needs. Additionally, you will ensure data security and compliance standards are adhered to when handling sensitive customer information in AI/ML models. Key Qualifications: - 6+ years of overall experience in Salesforce development with at least 2+ years of relevant hands-on experience in Salesforce AI Solutions development. - Expertise in Salesforce Einstein AI features, including Sales Cloud Einstein, Service Cloud Einstein, Einstein Copilot, Prompt Builder, Einstein Studio, Einstein Chatbot, etc. - Experience in customizing applications using Apex, LWC, and Lightning Flows. - Proficiency in data modeling, data integration using REST APIs, and handling large datasets within Salesforce. - Strong understanding of machine learning algorithms, Salesforce architecture, NLP, image recognition, sentiment analysis, and other AI applications. - Ability to translate complex business needs into actionable AI/ML solutions and ensure data security and compliance standards are met. Preferred Skills (Good to have): - Salesforce certifications in areas such as Einstein Analytics and Discovery Consultant, Salesforce Platform Developer II, or Salesforce Certified AI Associate. - Experience in Salesforce Data Cloud, MLOps practices, automating model training and deployment, and working in industries such as banking, finance, or e-commerce with a focus on AI-driven customer insights. - Hands-on experience in deploying and scaling AI models in cloud environments like AWS, Azure, or Salesforce Cloud. - Proficiency in Einstein Analytics or Tableau CRM for building AI-driven dashboards and reports, Python, TensorFlow, PyTorch for developing ML models, and NLP, LLMs, and LLM model development.,

Posted 1 month ago

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5.0 - 10.0 years

0 Lacs

noida, uttar pradesh

On-site

As a Lead IVR Systems Manager at our company, you will play a crucial role in planning, developing, deploying, and optimizing IVR systems. You will collaborate with product owners, designers, and business stakeholders to define IVR requirements and translate them into technical deliverables. Working closely with development teams, you will ensure timely delivery and alignment with technical standards. Managing project scope, timelines, resource allocation, and risks across multiple IVR initiatives will be key responsibilities. Your role will also involve defining and monitoring success metrics such as call containment, transfer rates, resolution rates, customer satisfaction, and error rates. You will oversee IVR testing and ensure production readiness. Driving continuous improvement, you will ensure that IVR systems evolve with business needs, regulatory requirements, and new technologies such as AI, NLP, and speech-to-text. Additionally, you will coordinate with vendors, telecom partners, and platform providers as needed. Your ability to prepare regular updates and reports for leadership on project health, risks, dependencies, and outcomes will be crucial in this role. To excel in this position, you should hold a Bachelor's degree in Computer Science, Engineering, Information Technology, or a related field (a Master's degree is a plus). With 5-10 years of experience in program/project management, preferably in domains such as telecom, fintech, BPO, or customer experience, you should have a strong understanding of IVR systems, CTI, call routing, and telephony platforms. Experience with AI/ML-based IVR, voice bots, speech recognition, and NLP solutions will be advantageous. You should possess a solid understanding of the software development lifecycle, Agile/Scrum methodologies, and project management tools such as JIRA and MS Project. Excellent communication, stakeholder management, and coordination skills are essential for success in this role. An analytical mindset, the ability to interpret data, and manage multiple projects simultaneously in a fast-paced environment will also be beneficial. Joining our team will offer you a collaborative and output-driven environment that fosters cohesion across businesses through technology. You will have the opportunity to increase cross-sell opportunities, receive feedback from peer teams, and earn respect through your contributions. We believe in creating wealth for the right fit, and with our vast user base and ecosystem data, we are committed to democratizing credit for deserving consumers and merchants. This is your chance to be a part of India's largest digital lending story.,

Posted 1 month ago

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5.0 - 10.0 years

0 Lacs

noida, uttar pradesh

On-site

As a Lead IVR Systems Manager, you will play a crucial role in planning, developing, deploying, and optimizing IVR systems. You will be responsible for collaborating with product owners, designers, and business stakeholders to define IVR requirements and translate them into technical deliverables. Your key responsibilities will include managing project scope, timelines, resource allocation, and risks across multiple IVR initiatives. Additionally, you will define and monitor success metrics such as call containment, transfer rates, resolution rates, customer satisfaction, and error rates. You will oversee IVR testing, ensuring production readiness, and driving continuous improvement to ensure IVR systems evolve with business needs, regulatory requirements, and new technologies such as AI, NLP, and speech-to-text. Furthermore, you will coordinate with vendors, telecom partners, and platform providers as needed and prepare regular updates and reports for leadership on project health, risks, dependencies, and outcomes. To excel in this role, you should possess a Bachelor's degree in Computer Science, Engineering, Information Technology, or a related field (a Master's degree is a plus) along with 5-10 years of experience in program/project management, preferably in the telecom, fintech, BPO, or customer experience domains. A strong understanding of IVR systems, CTI, call routing, and telephony platforms is essential, with experience in AI/ML-based IVR, voice bots, speech recognition, and NLP solutions being advantageous. You should also have a solid grasp of the software development lifecycle, Agile/Scrum methodologies, and project management tools such as JIRA and MS Project. Excellent communication, stakeholder management, and cross-functional coordination skills are essential for success in this role. An analytical mindset with the ability to interpret data and derive insights, along with the capability to manage multiple projects simultaneously in a fast-paced environment, will be beneficial. Join us in this collaborative, output-driven program that aims to bring cohesiveness across businesses through technology. You will have the opportunity to increase cross-sell opportunities, receive feedback from peer teams, and earn respect through your support of their goals. If you are the right fit, we believe in creating wealth for you. With over 500 million registered users, 21 million merchants, and a wealth of data in our ecosystem, we are uniquely positioned to democratize credit for deserving consumers and merchants. Join us in India's largest digital lending story and be a part of our exciting journey!,

Posted 1 month ago

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