Senior System Engineer / Senior Cloud Practitioner

As the Technical Manager for Site Reliability Engineering (SRE) in our company, you will be leading a remote team of Site Reliability Engineers. Your primary responsibility will be to ensure operational excellence and cultivate a high-performing team culture. Reporting to the US-based Director of Systems and Security, you will oversee day-to-day operations, provide technical mentorship to the team, and align their work with the company's goals. You will play a crucial role in facilitating communication between the team and senior leadership, ensuring efficient issue resolution and continuous improvement in service delivery. **Key Responsibilities:** - Provide leadership and management to a remote team of Site Reliability Engineers, ensuring alignment with organizational priorities and goals. - Oversee team operations, including incident management, technical support, and infrastructure maintenance. - Act as the primary point of escalation for complex technical issues, collaborating with other teams as needed. - Ensure adherence to established SLAs for issue resolution and maintain high customer satisfaction levels. - Mentor and develop team members to enhance technical skills, problem-solving abilities, and customer engagement. - Lead initiatives to improve operational processes, tools, and workflows for greater efficiency and reliability. - Collaborate with cross-functional teams to address customer needs and enhance platform performance. - Facilitate regular team meetings, performance reviews, and one-on-one sessions for effective communication and ongoing development. - Maintain and report on key performance metrics, providing insights and recommendations to senior leadership. - Stay updated on industry trends and best practices to equip the team with the latest tools and methodologies. - Participate in strategic planning and contribute to the continuous improvement of the SRE function. **Qualifications:** - Proven experience in managing technical teams, preferably in Site Reliability Engineering, DevOps, or related fields. - Strong technical background in cloud computing and infrastructure management, particularly with AWS and Linux-based systems. - Demonstrated ability to lead and mentor teams in remote and distributed environments. - Excellent communication and interpersonal skills, with the ability to engage effectively with technical and non-technical stakeholders. - Strong problem-solving skills with a focus on root cause analysis and long-term solutions. - Experience with automation tools and CI/CD pipelines. - Familiarity with incident management practices, ticketing systems, and a commitment to operational excellence. - Bachelor's degree in a technical or quantitative science field, or equivalent work experience. **Preferred Qualifications:** - AWS certification (any level). - 3+ years of experience leading customer-facing technical teams. - Knowledge of security best practices and governance in cloud environments. - Strong understanding of networking concepts and system architecture. The company is located in Kolkata.,