Senior System Engineer

Senior Systems Engineer

Your role in helping us shape the future:

Support an industry-leading Engineering team with your skills in supporting complex Linux-based applications, service affecting performance analytics, and developing and executing automated and manual test cases.

You will take system specifications from paper to a fully functional system with the ability to do what the system was designed to do. Then, continue to support that system through its whole life cycle.

Are you up to the challenge?

• You are a self-starter, able to work with a team, and agile in your day-to-day priorities.
• You will demonstrate your ability to design, install, configure, upgrade, and troubleshoot both Linux operating systems and Linux-based applications.
• You will demonstrate your ability to deliver high-quality results in a fast-paced environment and be comfortable managing, manipulating, and summarizing large quantities of data.
• Use performance analytics to track, aggregate, and visualize key performance indicators over time for different areas of the network.
• Configuring Linux-Based applications collecting and analyzing data develop and execute performance load and stress scenarios and test cases.
• Create, test, and deploy procedures in production systems; create and perform scripts; provide troubleshooting support for architecture infrastructure and network engineering teams on the servers you are responsible for.
• Use troubleshooting procedures and technical information to identify the severity of incidents and carry out accordingly the resolution process; research issues that do not have a recognized solution and prepare a resolution process; maintain local documentation which gets updated on all features of servers.
• Perform analysis and/or troubleshooting of high visibility tasks or issues.
• Configuration of Complex Systems to create products and services
• Take ownership and administrative responsibilities for the equipment in the data centers that provide products and services for Commercial Aviation.

Can you drive these processes?

Your responsibilities will encompass a range of critical tasks, including configuring Linux-based applications, collecting and analyzing data, and setting up and executing performance scenarios and test cases. You will play a key role in creating and finalizing procedures for the installation, configuration, and validation of system servers. In addition, you will provide troubleshooting and operational support to architecture, infrastructure, and network engineering teams, with a focus on the servers under your supervision.

Your expertise in managing ANI (Application and Network Intelligence) systems will be critical. You will help design and implement new system architectures to improve user servicesstarting from infrastructure design and proof of concept, through installation and network integration, and ultimately ensuring production readiness and operational support. This includes leveraging deep packet inspection capabilities to optimize traffic analysis and enhance service visibility.

Throughout these phases, you will conduct detailed Proof of Concept for new systems, emphasizing functionality, reliability, and compatibility with existing infrastructure. Additionally, you will oversee the seamless integration of new system components, encompassing both hardware and software.

Your role will also involve researching and resolving issues without established solutions, maintaining comprehensive local documentation, and updating it regularly.

You will also primarily focus on executing pre-production and production deployments with optimal configurations aligned seamlessly with the service's objectives. During the pre-production phase, you will conduct meticulous testing and validation to identify potential issues and ensure robust and efficient configurations. This serves as a crucial checkpoint before transitioning to the production environment. Upon moving to production deployment, emphasize applying the validated configurations, including a thorough post-event report check, to ensure proper deployment aligned with predetermined specifications.

The position requires working during the business hours of Chicago, aligning with local time for effective coordination and responsiveness to business operations and stakeholders in the region. Additionally, the role entails being on-call 24/7 to address service-affecting issues in production.

You should definitely have:

• Bachelors degree in computer science, computer engineering, or related technologies.
• Seven years of experience in systems engineering within the networking industry.
• Expertise in Linux deployment, scripting and configuration.
• Experience in analyzing and debugging code defects in the Production Environment.
• Knowledgable in version control systems such as GIT.
• Ability to design comprehensive test scenarios for systems usability, execute tests, and prepare detailed reports on effectiveness and defects for production teams.
• Full-cycle Systems Engineering experience covering Requirements capture, architecture, design, development, and system testing.
• Demonstrated ability to work independently and collaboratively within cross-functional teams.
• Proven track record of directly interfacing with customers to address concerns and resolve issues effectively.
• Strong problem-solving skills, capable of driving resolutions autonomously without senior engineer support.
• Proficiency in scripting language Shell/Bash, in Linux systems.
• Proficient in utilizing, modifying, troubleshooting, and updating Python scripts and tools to refine code.
• Excellent written and verbal communication skills.
• Ability to document processes, procedures, and system configurations effectively.
• Ability to Handle Stress and Maintain Quality. This includes resilience to effectively manage stress and pressure, as well as a demonstrated ability to make informed decisions, particularly in high-pressure situations.
• Excellent written and verbal communication skills. It includes the ability to document processes, procedures, and system configurations effectively.
• It is required for this role to be on-call 24/7 to address service-affecting issues in production.
• It is required to work during the business hours of Chicago, aligning with local time for effective coordination and responsiveness to business operations and stakeholders in the region.

It would be nice if you had:

• Solid software development experience in the Python programming language, with the ability to understand, execute, and debug issues, as well as develop new tools using Python.