Senior Support Manager- L3 Network

Job Title:

Location:

Duration :

Experience Required:

Senior Support Manager Network L3

Key Responsibilities:

• Lead and manage L3 network support operations.
• Provide expert-level troubleshooting for complex network issues (LAN, WAN, Firewalls, Routers, Switches, VPNs).
• Ensure timely resolution of incidents and root cause analysis for recurring issues.
• Work with vendors and cross-functional teams for escalations and upgrades.
• Develop and implement network policies, procedures, and best practices.
• Mentor and guide support engineers in network troubleshooting and service delivery.
• Drive continuous improvements in monitoring, automation, and operational efficiency.

Required Skills & Qualifications:

• 810 years of experience in IT Infrastructure with strong focus on network support.
• Expertise in enterprise networking technologies (Cisco, Juniper, Fortinet, etc.).
• Strong knowledge of routing, switching, firewalls, and VPN technologies.
• Hands-on experience with network monitoring tools and ITSM processes.
• Excellent problem-solving and leadership skills.
• Good communication and stakeholder management abilities.
• Relevant certifications (CCNP, CCIE, or equivalent) preferred.

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