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Senior Support Engineer

Senior Support Engineer

Infinite

3 - 8 years

5 - 10 Lacs

Noida

Posted:4 days ago| Platform:

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Senior Support Engineer

Work Mode

Work from Office

Job Type

Full Time

Job Description

Infinite Computer Solutions India Pvt. Ltd. is looking for Senior Support Engineer to join our dynamic team and embark on a rewarding career journey.
A Senior Support Engineer is responsible for providing technical support to customers and resolving complex technical issues related to software products or services. 1. Providing technical support to customers via phone, email, or chat. 2. Identifying and diagnosing problems related to software products or services. 3. Troubleshooting technical issues and providing solutions to customers. 4. Documenting support issues and solutions to create a knowledge base for future reference. 5. Identifying trends in support issues and working with product teams to address them. 6. Escalating complex support issues to senior support teams or product development teams as needed.

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Senior Support Engineer