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Senior Success Guide, Service Cloud

Senior Success Guide, Service Cloud

Salesforce

5 - 9 years

0 Lacs

hyderabad telangana

Posted:2 days ago| Platform: Shine logo

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Skills Required

salesforce html javascript css sql soql java visualforce web services apis data loader etl tools salesforce certified platform developer javascript developer service cloud consultant system architect field service consultant slds apex salesforce flows process builder

Work Mode

On-site

Job Type

Full Time

Job Description

As a Senior Success Guide at Salesforce, you will play a critical role in accelerating customer adoption and outcomes by blending deep product knowledge, hands-on solutioning, and consultative engagement. Your responsibilities will include: - Engaging with customers to gather, analyze, and translate business requirements into actionable Salesforce solutions. - Delivering org health assessments and advanced security assessments for customers, providing best practice recommendations and strengthening security and compliance. - Collaborating with architects, developers, and stakeholders to design scalable solutions and troubleshoot complex platform challenges. - Leading interactive demos, proof-of-concepts, and collaborative solution-building sessions to accelerate feature and cloud adoption. - Co-developing solution components with customers to ensure faster return on value. - Providing expert coaching sessions, product education, technical advice, and adoption guidance to drive customer success. - Acting as a Subject Matter Expert (SME) for Service Cloud and supporting internal enablement. - Partnering with Guide Leadership to design and deliver training programs for team skills and maturity. - Generating positive feedback from customers, internal teams, and leadership by driving measurable outcomes and customer satisfaction. - Continuing professional growth through certifications, Trailhead learning, and staying current with Salesforce innovations. Required qualifications for this role include: - Minimum 5 years of development experience in the Salesforce ecosystem and relevant Salesforce certifications. - Hands-on expertise in Service Cloud capabilities and custom solutions in Salesforce Lightning. - Proficiency in front-end technologies, data integration tools, and platform authentication patterns. - Experience in building scalable solutions using Visualforce, Apex, Web Services, and APIs. - Strong communication skills and analytical mindset to design effective solutions that meet business needs. Please note that the role may involve working during AMER, EMEA, or APAC hours, subject to change based on business needs. Most likely, the shift would be a night shift during AMER hours. When you join Salesforce, you'll have the opportunity to unleash your potential and be limitless in all areas of your life. Our benefits and resources will support you to find balance and be your best, while our AI agents will accelerate your impact. Together, we'll bring the power of Agentforce to organizations and deliver amazing experiences that customers love. Apply today to shape the future and redefine what's possible for yourself, for AI, and the world. If you require assistance due to a disability applying for open positions, please submit a request via the Accommodations Request Form.,

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Senior Success Guide, Service Cloud