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Senior Success Guide, Service Cloud

Senior Success Guide, Service Cloud

Salesforce

5 - 9 years

0 Lacs

hyderabad telangana

Posted:1 day ago| Platform: Shine logo

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Skills Required

html javascript css sql soql java visualforce web services apis data loader etl tools salesforce certified platform developer2 javascript developer service cloud consultant system architect field service consultant slds apex salesforce flows process builder

Work Mode

On-site

Job Type

Full Time

Job Description

As a Senior Success Guide at Salesforce, you will have the opportunity to play a critical role in accelerating customer adoption and outcomes by blending deep product knowledge, hands-on solutioning, and consultative engagement. Your key responsibilities will include: - Engaging with customers to gather, analyze, and translate business requirements into actionable Salesforce solutions. - Delivering org health assessments and advanced security assessments for customers, providing best practice recommendations and actionable insights. - Collaborating with architects, developers, and stakeholders to design scalable, secure, and high-performing solutions. - Leading interactive demos, proof-of-concepts, and collaborative solution-building sessions. - Building and co-developing solution components with customers to ensure faster return on value. - Providing expert coaching sessions, product education, and technical advice to accelerate adoption and drive success. - Acting as a Subject Matter Expert (SME) for Service Cloud and supporting internal enablement. - Partnering with Guide Leadership to design and deliver training programs that build team skills and maturity. - Generating positive feedback from customers, internal teams, and leadership by driving measurable outcomes and customer satisfaction. - Showing continued professional growth through certifications, Trailhead learning, and staying current with Salesforce innovations. You must meet the following qualifications: - Minimum 5 years of development experience in the Salesforce ecosystem and relevant Salesforce certifications including Salesforce Certified Platform Developer2. - Hands-on expertise in Service Cloud capabilities such as Service Cloud Digital Engagement, Service Cloud Voice, Knowledge, Agentforce for Service, and Field Service. - Experience in developing custom solutions in Salesforce Lightning using LWC and Apex. - Proficiency in front-end technologies like HTML, JavaScript, and CSS. - Familiarity with data integration tools and experience in integrating Salesforce with various business systems. - Strong knowledge of SQL, SOQL, Java, JavaScript, SLDS, and custom CSS. - Familiarity with platform authentication patterns and security capabilities. - Experience in building scalable solutions using Visualforce, Apex, Web Services, and APIs. - Expertise in Salesforce Flows, Process Builder, and advanced declarative automation tools. - Ability to collaborate with architects, developers, admins, and business stakeholders. - Strong communication skills with an analytical mindset to design effective solutions that meet business needs. Join Salesforce to unleash your potential and be limitless in all areas of your life. Shape the future and redefine what's possible for yourself, for AI, and the world. Apply today to make a difference and deliver amazing experiences that customers love.,

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Senior Success Guide, Service Cloud