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Senior Success Guide

Senior Success Guide

Salesforce

2 - 6 years

0 Lacs

hyderabad telangana

Posted:5 days ago| Platform: Shine logo

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Skills Required

mulesoft crm integration automation middleware interpersonal skills communication skills ai

Work Mode

On-site

Job Type

Full Time

Job Description

Role Overview: As a MuleSoft Success Guide at Salesforce, you will be a crucial part of driving successful outcomes for strategic customers by leveraging your technical expertise in integration, automation, and AI. Your role will involve being a trusted subject-matter expert for the broader Success Guide organization, engaging with Premier and Signature customers to enable, advise, and optimize MuleSoft usage, building strong relationships with internal and external stakeholders, and driving thought leadership through mentoring and knowledge sharing. Key Responsibilities: - Be a trusted MuleSoft subject-matter expert for the broader Success Guide organization, understanding how MuleSoft supports AI success - Engage with Premier and Signature customers to enable, advise, and optimize MuleSoft usage - Tailor conversations to customers" unique needs and opportunities aligned with MuleSoft product capabilities - Build strong relationships with internal and external business stakeholders - Drive thought leadership through mentoring and knowledge sharing Qualifications Required: - 5+ years of overall experience & 2+ years of experience in a customer-facing role, preferably in the technology industry - Fluent English speaker; proficiency in additional languages like French and Italian is a plus - Experience using MuleSoft or other middleware/integration technologies - Excellent communication and interpersonal skills to collaborate with global teams - Ability to translate technical concepts into tangible business value for customers - Stay up-to-date with emerging integration, automation, and AI technologies - Proactive and self-starting attitude with the ability to manage tasks independently while collaborating with customers and colleagues remotely Additional details of the company: Salesforce is the #1 AI CRM, where humans and agents work together to drive customer success. The company is dedicated to fostering a diverse and inclusive workplace, welcoming individuals from all backgrounds. Salesforce values unique perspectives and skills of diverse candidates, believing they greatly contribute to team success. The company leads workforce transformation in the agentic era, looking for passionate Trailblazers to better business and the world through AI innovation while keeping core values at the heart of it all. Salesforce's AI future, Agentforce, awaits individuals ready to level up their careers in an environment where ambition meets action and tech meets trust. If you require assistance due to a disability when applying for open positions, please submit a request via the Accommodations Request Form.,

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Senior Success Guide