Senior Success Guide - Salescloud

As a Senior Success Guide at Salesforce, you will be instrumental in helping customers transform their businesses and achieve faster time-to-value by leveraging your deep product knowledge, hands-on solutioning, and consultative engagement skills. Your role will involve partnering with customers to understand their business needs, align them with Salesforce capabilities, and co-create solutions that drive measurable impact. You will play a crucial role in accelerating customer adoption and outcomes by leading discovery sessions, facilitating solution discussions, showcasing platform capabilities through demos, and collaboratively building prototypes. Key Responsibilities: - Engage with customers to gather, analyze, and translate business requirements into actionable Salesforce solutions. - Deliver org health assessments by reviewing challenges, analyzing performance and customizations, using tools like Salesforce Optimizer and other internal tools, and providing best practice recommendations with actionable insights. - Deliver advanced security assessments for customers, identifying risks across key domains and recommending best practices to strengthen security and compliance. - Collaborate with architects, developers, and stakeholders to design scalable, secure, and high-performing solutions, while reviewing and contributing code when needed to troubleshoot and resolve complex platform challenges. - Lead interactive demos, proof-of-concepts, and collaborative solution-building sessions to accelerate feature and cloud adoption. - Build and co-develop solution components with customers to ensure faster return on value. - Deliver expert coaching sessions that provide prescriptive recommendations, best practices, and technical guidance tailored to customer needs to accelerate adoption and drive success. - Provide product education, technical advice, and adoption guidance to ensure customers consistently achieve their business outcomes. - Act as a Subject Matter Expert (SME) for Salescloud, supporting internal enablement and mentoring other Success Guides. - Partner with Guide Leadership to design and deliver training programs that build team skills and maturity. - Generate positive feedback from customers, internal teams, and leadership by driving measurable outcomes and customer satisfaction. - Show continued professional growth through certifications, Trailhead learning, and staying current with Salesforce innovations. Required Qualifications: - Minimum 5 years of development experience in the Salesforce ecosystem and relevant Salesforce certifications including: - Required: Salesforce Certified Platform Developer2 - Desired: JavaScript Developer, Sales Cloud Consultant, System Architect - Hands-on expertise in Sales Cloud capabilities such as Sales Cloud Digital Engagement and Sales Cloud Voice. - Experience in developing custom solutions in Salesforce Lightning using LWC and Apex, proficient in front-end technologies like HTML, JavaScript, and CSS. - Familiarity with data integration tools and experienced in integrating Salesforce with various business systems, with strong knowledge of SQL, SOQL, Java, JavaScript, SLDS, and custom CSS. - Familiarity with platform authentication patterns (SAML, SSO, OAuth). Experience with platform security capabilities (TLS, SSL). - Experience in building scalable solutions using Visualforce, Apex, Web Services, and APIs. - Expertise in Salesforce Flows, Process Builder, and advanced declarative automation tools. - Experience handling large data volumes, data migration (Data Loader, ETL tools), and performance optimization in Salesforce. - Ability to collaborate with architects, developers, admins, and business stakeholders, translating requirements into scalable solutions. - Strong communication skills with an analytical mindset to understand requirements and design effective solutions that meet business needs.,