Senior Student Support

As a Senior Student Support Executive at our company located in Matunga, Mumbai, your primary role will be to provide high-level support and guidance to students. Your responsibilities will include: - Providing guidance to students regarding academic processes, enrollment, and program-related queries. - Managing and resolving complex student issues efficiently and professionally. - Acting as the main point of contact between students and academic departments. - Coordinating orientation programs, workshops, and student engagement activities. - Maintaining detailed records of student interactions and feedback for continuous improvement. - Ensuring students have a positive and supportive experience throughout their academic journey. Key Qualifications for this role include: - Bachelor's Degree in any field. - Preferably 2-3 years of experience in a similar role. In addition, the ideal candidate should possess the following key skills: - Excellent communication and interpersonal skills. - Problem-solving mindset with the ability to handle escalations. - Strong organizational and multitasking abilities. - Familiarity with CRM and student management systems. - Ability to work independently and as part of a team.,