Senior Staff Software Engineer (Agent Workspace)

As a Senior Staff Software Engineer at Zendesk in Pune, you will play a crucial role in building and enhancing the Zendesk Agent Workspace. This workspace empowers Zendesk Support agents to efficiently manage customer interactions across various channels within a unified ticket interface. By contributing to the development of this critical component, you will directly impact the overall user experience and success of Zendesk's customers. Your responsibilities will include leading the design, development, and maintenance of sophisticated front-end applications, incorporating cutting-edge architecture and best practices. Collaboration with product managers, UX/UI designers, and backend engineers will be essential to ensure alignment with business objectives and the delivery of high-quality, accessible solutions. As a technical leader, you will mentor and guide fellow engineers, fostering a culture of continuous learning and technical excellence. By conducting thorough design and code reviews, you will uphold high development standards and promote clean, efficient, and maintainable code. Additionally, you will optimize application performance to provide fast and responsive user experiences while proactively identifying opportunities for innovation and improvement. With over 12 years of industry experience, including 8+ years in front-end software development within SaaS companies or product development organizations, you bring a proven track record of delivering large-scale, secure web applications. Your expertise in JavaScript, Typescript, HTML5, CSS3, and modern front-end frameworks like React, Angular, or Vue.js is crucial for success in this role. Strong problem-solving abilities, communication skills, and a proactive approach to process improvement will further enhance your contributions as a Senior Staff Software Engineer at Zendesk. Your involvement in strategic planning, technical roadmap alignment, and staying updated on industry trends will be instrumental in driving continuous improvement and innovation within the organization. Your experience with performance optimization techniques, GraphQL services, and a quality-driven approach to development and testing will further enrich your role in shaping the future direction of Zendesk's software architecture. At Zendesk's Product Development Center of Excellence in Pune, you will have the opportunity to be part of an innovative hub that is shaping the future of product development at Zendesk. By leveraging your expertise and insights, you will contribute directly to the growth and maturity of the center, influencing the way products are built and delivered. Join us in creating a world-class development center and making a meaningful impact on the customer experience landscape.,