Senior Specialist - People Shared Services - User Support - Global Service Centre

Role Overview: As an HR Operations Executive at our company, you will play a crucial role in handling HR-related employee queries primarily through email support. Your main responsibility will be to ensure smooth HR operations and provide excellent service to our employees. You should have 2 to 5 years of experience in HR support to excel in this role. Key Responsibilities: - Respond to employee inquiries related to HR policies, procedures, and benefits via email in a timely and professional manner. - Maintain a high level of customer service and ensure employee satisfaction. - Champion and lead building/implementing ticketing to streamline the process. - Track and manage HR-related queries, ensuring all issues are resolved efficiently. - Escalate complex queries to the appropriate HR team members when necessary and drive closure. - Maintain accurate records of employee interactions and resolutions in the HR system. - Assist in the creation and updating of HR documentation, FAQs, and knowledge base articles. - Participate in HR projects and initiatives aimed at improving employee experience. - Generate reports on common employee queries and feedback to identify trends and areas for improvement and share dashboards with HR team. - Provide insights to HR and HR Operations for process enhancements. Qualification Required: - Bachelors degree in human resources, Business Administration, or a related field would be preferred. - 2 to 5 years of experience in HR operations or HR support roles working on email/chat/call support. - Strong written communication skills with a focus on clarity and professionalism. - Proficiency in HR software and Microsoft Office Suite. - Ability to handle sensitive information with confidentiality and integrity. - Excellent problem-solving skills and attention to detail. Note: No additional details of the company were mentioned in the provided Job Description.,