Senior Specialist - IC - Air

As a Control Tower Leader at Maersk, you will play a crucial role in overseeing centralized operations for Air, LCL, and FCL customers migrated under the Control Tower Program within the GSC. Your primary focus will be on providing end-to-end visibility, driving continuous improvement, enhancing customer experience, and implementing automation and digital solutions to improve data quality and service delivery. - Provide the right level of visibility to customers and stakeholders, including shipment tracking, proactive delay monitoring, and overall governance around the services offered via Maersk. - Understand customer needs and create tailor-made solutions to support their business requirements with a fast turnaround time. - Review the complete operational process to identify any delays in shipment operations, revisit the process with business team members, and ensure corrective actions are implemented. - Provide data for WBR/MBR/QBR to the business team, offering focused insights where Maersk's performance as an LSP is not meeting expectations. This includes lane-wise failure analysis, data quality checks, and ensuring accurate and timely updates of all mandatory details. - Align with the business team to create RCA (Root Cause Analysis) and an action plan for recurring issues impacting service performance. - Perform data analysis on frequent failures and develop sustainable solutions for long-term improvement planning. - Digitize and automate all manual reporting solutions to improve data accuracy through automation. - Create a Power BI dashboard for clear visibility of all key KPIs and service performance indicators. - Collaborate closely with the Project team, Business team, and EDI team for setting up customer accounts. - Conduct monthly business reviews with the Product team and share Control Tower performance and its impact on enhancing customer experience. - Review team productivity and ensure optimal team performance. - Develop a BCP (Business Continuity Plan) for the Control Tower team to ensure sustainable operations. You should possess: - Excellent communication skills. - Strong stakeholder management skills. - Experience in handling the Control Tower for Global Air/ LCL customers. - Minimum 3-5 years of experience in forwarding business. - Strong data analytics skills, with experience in coding being an added advantage. Key Skills: - Excellent communication skills. - Strong stakeholder management. - Hands-on Control Tower operational experience. - Ocean Freight forwarding. - Data analytics and Power BI proficiency. - Automation and reporting enhancement experience. - Adaptability and continuous improvement mindset. - Result-driven approach. If you need any adjustments during the application and hiring process, Maersk is happy to support you. For special assistance or accommodations, please contact us at accommodationrequests@maersk.com.,