Senior Specialist Client Services Project Manager

So, what's the role all about

As a Project Manager, you will be responsible for overseeing multiple projects and initiatives that support the organization's strategic goals. You will work closely with cross-functional teams to ensure successful project execution, on-time delivery, and adherence to quality standards.

How will you make an impact

Overall responsibility throughout the project lifecycle including requirements definition, business analysis, design, implementation, testing and deployment

Manage all project tasks including schedules, budgets, and resources, to ensure that quality solutions are delivered within time and cost constraints, Build and manage client relationships

Mentor staff with a hands-on approach and foster a learning and growth environment

Actively transform business requirements into creative business solutions using existing products and new ideas that demonstrate out-of-the-box thinking

Prepare project status reports and presentations to keep management, customers and others informed of the project status and issues

Handles customer escalation and provides corrective actions plan

Maintain contact and communication with customer, internal team members, stake holders, and other participants to ensure on time completion of project delivery up to client expectations.

Identify project priority conflicts and report any issues affecting overall project delivery

Coordinate with various groups in NICE across locations to ensure success of the Program

Work as a key interface point for business stakeholders, project teams and the GTC team to identify, discuss and resolve any issues related to delivery.

Communicate program status to stake holders and executives

Plan for project contingencies and anticipate variations that may affect resources, successful implementation

Have you got what it takes

Minimum 12+ years, hands-on, technology experience A MUST

Minimum 5 years project management experience for in the software/IT industry

Fluent in English (writing and speaking)

PMP or Prince2 certification

BA degree or equivalent

Proven experience managing several major projects involving diverse operations and technology groups

Strong problem-solving skills

Proven ability to negotiate and influence business decisions and directions

Excellent organizational, customer service and people skills

Excellent problem-solving skills

Ability to meet deadlines

Ability to travel up to 15% of the time

You will have an advantage if you also have:

Financial securities industry experience including Risk Management, Compliance, AML- HUGE PLUS

Experience working with Waterfall/Agile methodologies

Experience with Onsite and offshore delivery model

What's in it for you

Join an ever-growing, market disrupting, global company where the teams comprised of the best of the best work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!

Enjoy NICE-FLEX!

At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.

Requisition ID: 6920

Reporting into: Tech Manager

Role Type: Individual Contributor