Senior Solution Architect

• Lead the design and architecture of customers CLM instance, ensuring solutions are clean, effective, scalable, maintainable, and meet the complexity of enterprise-level needs.
• Capture, analyze, and document client requirements.
• Develop comprehensive design documents and implementation plans for team collaboration and execution.
• Provide mentorship and constructive feedback to junior team members, ensuring high-quality deliverables.
• Manage client interactions, addressing escalations with a solutions-focused mindset.
• Deliver thorough documentation and client training to ensure successful solution adoption.
• Offer feedback to product and engineering teams to drive continuous product improvement.
• Support and advise system integration (SI) partners to enhance overall implementation outcomes.
• Contribute to internal initiatives aimed at improving implementation processes and client success.
• Approximately 10% travel required.

Qualifications:

• Education: Bachelor’s degree in a technical field or equivalent experience.
• 4-8 years of experience as a Solution Architect in Legal Tech/CLM or demonstrated equivalent experience. At least 1 year experience with Agiloft is a plus.
• Strong analytical and problem-solving skills, with expertise in SaaS technologies and database concepts.
• Proven ability to manage timelines, business requirements, and client expectations in complex projects.
• Exceptional communication, presentation, and technical writing skills.
• Demonstrated leadership and mentorship capabilities.
• Growth mindset and willingness to contribute beyond the scope of the role to support company success

Preferred Qualifications:

• Experience with LegalTech and/or CLM platforms.
• Familiarity with enterprise systems like Salesforce, Microsoft Dynamics, or CLM-adjacent tools (e.g., Sourcing, Procurement, CPQ).
• Advanced skills in Excel, data wrangling tools (e.g., Alteryx), and visualization tools (e.g., Power BI, Tableau).
• Knowledge of scripting, coding, or API integration development