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Senior Software Engineer

Senior Software Engineer

Zendesk

4 - 9 years

6 - 11 Lacs

Bengaluru

Posted:3 hours ago| Platform:

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Skills Required

MySQL Javascript Data structures Application development Customer experience Customer service Troubleshooting Ruby Distribution system Python

Work Mode

Work from Office

Job Type

Full Time

Job Description

Join our Agent Workspace Messaging team and help millions of users connect with the support they need every day. As a Senior Software Engineer, youll work on meaningful problems that directly impact customer experiences while collaborating with a talented, diverse team across multiple time zones.

Were building the next generation of messaging technology that powers seamless customer engagement. This role offers a unique opportunity to contribute to our growing engineering presence in India and help deliver high-quality solutions from our distributed team.

What makes this role special: As a Senior Software Engineer at Zendesk, youll be a hands-on technologist who directly contributes to application development and participates in the design and implementation of projects. Youll engage in technical discussions beyond your immediate team and excel at finding simple solutions to complex problems. Were looking for someone who cares about not only the technical aspects of large systems, but how they can enable other developers to be more productive.

Note: This is a hybrid role, combining remote and on-site work, requiring 3 days in the office, and relocation to Pune.

What Youll Do

Build impactful products: Work on our next-generation messaging platform backend, contributing to a system that handles millions of conversations daily.
Create engaging experiences: Develop modern and engaging experiences on our Agent Workspace product using full-stack development.
Collaborate across teams: Partner with Product Managers, Engineering Managers, and Designers to provide technical insights and early project estimates.
Solve complex challenges: Participate in technical design discussions and propose innovative solutions to complex problems.
Mentor and grow others: Support junior team members through code reviews, pair programming, and thoughtful feedback.
Enhance system reliability: Work with operations teams to improve scalability, maintainability, performance, and security of our services.

What Were Looking For

Core Experience:

4+ years of software engineering experience with web technologies (Java, Python, Ruby, or similar)
Strong understanding of data structures and algorithms
Experience with databases (MySQL, DynamoDB, or similar technologies)
Background in web infrastructure, distributed systems, or component-oriented software engineering
Experience building scalable, distributed systems and designing robust APIs
Strong troubleshooting skills with ability to track metrics, logs, and traces across services
Ability to work autonomously and drive projects forward with minimal oversight
Strong written, verbal, and interpersonal communication skills in English
Experience mentoring junior developers and providing constructive feedback
Ability to participate in technical discussions across teams

Bonus Points:

Proficiency in JavaScript/TypeScript with React and Redux experience
Practical experience in Ruby programming language
Understanding of security best practices for backend development and data protection
Experience with AWS stack (EKS, RDS, S3, etc.)
Familiarity with container orchestration technologies (Kubernetes, Spinnaker)
Experience with event-driven architecture (Kafka, GraphQL, gRPC)
Experience leveraging AI and machine learning capabilities to enhance applications

Our Tech Stack

We work with modern, well-supported technologies:

Backend: Java, Ruby, Python
Frontend: JavaScript/TypeScript, React
Data & APIs: Kafka, GraphQL, gRPC
Infrastructure: AWS (RDS, S3, EKS), Kubernetes, Spinnaker
Architecture: Event-driven systems with real-time data processing

Dont worry if you havent used every technology listed, we value learning agility and will support your growth into new areas.

Wed love to hear from you, especially if youre passionate about building user-facing experiences at scale and excited about mentoring fellow engineers.

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Senior Software Engineer