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Senior Software Engineer

4 - 9 years

6 - 11 Lacs

Posted:5 hours ago| Platform: Naukri logo

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Job Type

Full Time

Job Description

Join our Agent Workspace Messaging team and help millions of users connect with the support they need every day. As a Senior Software Engineer, youll work on meaningful problems that directly impact customer experiences while collaborating with a talented, diverse team across multiple time zones.
Were building the next generation of messaging technology that powers seamless customer engagement. This role offers a unique opportunity to contribute to our growing engineering presence in India and help deliver high-quality solutions from our distributed team.
What makes this role special: As a Senior Software Engineer at Zendesk, youll be a hands-on technologist who directly contributes to application development and participates in the design and implementation of projects. Youll engage in technical discussions beyond your immediate team and excel at finding simple solutions to complex problems. Were looking for someone who cares about not only the technical aspects of large systems, but how they can enable other developers to be more productive.
Note: This is a hybrid role, combining remote and on-site work, requiring 3 days in the office, and relocation to Pune.
What Youll Do
  • Build impactful products: Work on our next-generation messaging platform backend, contributing to a system that handles millions of conversations daily.
  • Create engaging experiences: Develop modern and engaging experiences on our Agent Workspace product using full-stack development.
  • Collaborate across teams: Partner with Product Managers, Engineering Managers, and Designers to provide technical insights and early project estimates.
  • Solve complex challenges: Participate in technical design discussions and propose innovative solutions to complex problems.
  • Mentor and grow others: Support junior team members through code reviews, pair programming, and thoughtful feedback.
  • Enhance system reliability: Work with operations teams to improve scalability, maintainability, performance, and security of our services.
What Were Looking For
Core Experience:
  • 4+ years of software engineering experience with web technologies (Java, Python, Ruby, or similar)
  • Strong understanding of data structures and algorithms
  • Experience with databases (MySQL, DynamoDB, or similar technologies)
  • Background in web infrastructure, distributed systems, or component-oriented software engineering
  • Experience building scalable, distributed systems and designing robust APIs
  • Strong troubleshooting skills with ability to track metrics, logs, and traces across services
  • Ability to work autonomously and drive projects forward with minimal oversight
  • Strong written, verbal, and interpersonal communication skills in English
  • Experience mentoring junior developers and providing constructive feedback
  • Ability to participate in technical discussions across teams
Bonus Points:
  • Proficiency in JavaScript/TypeScript with React and Redux experience
  • Practical experience in Ruby programming language
  • Understanding of security best practices for backend development and data protection
  • Experience with AWS stack (EKS, RDS, S3, etc.)
  • Familiarity with container orchestration technologies (Kubernetes, Spinnaker)
  • Experience with event-driven architecture (Kafka, GraphQL, gRPC)
  • Experience leveraging AI and machine learning capabilities to enhance applications
Our Tech Stack
We work with modern, well-supported technologies:
  • Backend: Java, Ruby, Python
  • Frontend: JavaScript/TypeScript, React
  • Data & APIs: Kafka, GraphQL, gRPC
  • Infrastructure: AWS (RDS, S3, EKS), Kubernetes, Spinnaker
  • Architecture: Event-driven systems with real-time data processing

Dont worry if you havent used every technology listed, we value learning agility and will support your growth into new areas.
Wed love to hear from you, especially if youre passionate about building user-facing experiences at scale and excited about mentoring fellow engineers.

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Zendesk
Zendesk

Software Development

San Francisco California

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