Senior Software Engineer

As a Customer Order Processing Specialist at Yokogawa, your role will involve recording and processing customer orders following predefined protocols based on the channel through which the order was received (e.g., email, telephone, personal contact). Additionally, you will be responsible for developing customer relationships through prospecting activities such as making calls to potential customers to establish contact and build rapport. Key Responsibilities: - Record and process customer orders based on the order channel - Make calls to potential customers to build rapport - Ensure accuracy of basic customer details in the system and make notes of follow-up actions - Provide basic product/service information and respond to customer queries - Respond to basic customer issues such as returns and escalate as needed - Interview customers to clarify their requirements - Follow mandatory procedures to ensure work quality and compliance with regulations - Develop and maintain procedural or technical skills through training and coaching activities - Support customer renewals to encourage continued use of products/services In this role, your behavioral competencies will include: - Customer Focus: Building strong customer relationships and delivering customer-centric solutions - Instills Trust: Gaining confidence and trust through honesty, integrity, and authenticity - Tech Savvy: Anticipating and adopting innovations in business-building digital and technology applications Skills Required: - Customer-Focused Approach - Leverages Digital Communications with Customers - Masters Service Conversations - Navigates Customer Challenges - Strengthens Customer Connections - Builds Customer Loyalty - In-Depth Questioning - Initiates Compelling Sales Conversations - Service Into Sales - Builds Rapport - Knows the Buying Influences - Manages Buyer Indifference - Understands Issues/Motivations Qualifications: - Education: Upper Secondary School - General Experience: Basic experience of simple office/operational systems (4 to 6 months) - Managerial Experience: None Yokogawa, an award-winning provider of industrial automation and services, is committed to shaping a better future through supporting energy transition, technology, and sustainability goals. With a global presence in over 60 countries, we offer great career opportunities in a culture that values respect, collaboration, and integrity.,