Senior Software Engineer

Job Description

Serve as an Advocate for Customer needs- Resolve Technical and Functional Product issues(Techno-Functional Support)- This will be an opportunity to influence features in the product by giving consistent feedback to Product Management and Engineering teams- Collaborate with different technical teams like Cloud-Ops, Product Engineering, Product Management Etc. to resolve customer issues- Take ownership for resolving customer issues and responsible for sharing the knowledge to internal Oracle employees on diverse customer issues/situation and raised issues- Look at possibilities of automating issue resolutions for frequently reported issues and seek ways to reduce overall time to resolve Educational Qualification A degree i.e.BE/B Tech/MCA demonstrating an understanding of Applications at a functional and technical level (preferably Oracle OTM) Experience 3+ years functional technical experience with SCM - Oracle Transportation Management (OTM) Cloud OR OTM Onpremise Application Deliver Pre-implementation support, Implementation support also Post-production support and solutions for Oracle Fusion - SCM - Oracle Transportation Management (OTM) Cloud and also OTM Onpremise customers Important requirements of the Role Serve as an Advocate for Customer needs- Resolve Technical and Functional Product issues(Techno-Functional Support)- This will be an opportunity to influence features in the product by giving consistent feedback to Product Management and Engineering teams- Collaborate with different technical teams like Cloud-Ops, Product Engineering, Product Management Etc. to resolve customer issues- Take ownership for resolving customer issues and responsible for sharing the knowledge to internal Oracle employees on diverse customer issues/situation and raised issues- Look at possibilities of automating issue resolutions for frequently reported issues and seek ways to reduce overall time to resolve Educational Qualification A degree i.e.BE/B Tech/MCA demonstrating an understanding of Applications at a functional and technical level (preferably Oracle OTM) Experience 3+ years functional technical experience with SCM - Oracle Transportation Management (OTM) Cloud OR OTM Onpremise Application