Senior Software Engineer I

Function Description:

American Express is embarking on an exciting transformation driven by an energetic new team of high performers. This group is nimble and creative with the power to shape our technology and product roadmap. If you have the talent and desire to deliver innovative digital and servicing products at a rapid pace, serving our customers seamlessly across physical, digital, mobile, and social media, join our transformation team! You will be part of a fast-paced, entrepreneurial team responsible for delivering projects platform supporting our global customer base.

Our Engineers that join our Technologies team will be assigned to one of several exciting teams that are responsible for development and management of business-critical platforms. You will be part of a fast-paced, entrepreneurial team responsible for delivering projects platform supporting our global customer base. You will be challenged with identifying innovative ideas and proof of concept to deliver against the existing and future needs of our customers. Our Software Engineers not only understand how technology works, but how that technology intersects with the people who count on it every day. Today, innovative ideas, insight and new perspectives are at the core of how we create a more powerful, personal, and fulfilling experience for all our customers.

Responsibilities:

• Provide thought leadership, engineering expertise and direction to the engineering teams; be versatile and be able to collaborate with business stakeholders, product teams and cross functional technology groups to drive continuous delivery.
  
• Drive user story analysis and elaboration, design and develop software applications, and test and build automation tools.


• Own all technical aspects of software development (architecture, design, and development of systems) for assigned applications.


• Perform hands-on software development, writing code, API specs, doing proof of concepts, conducting code reviews, and testing in ongoing sprints.


• Drive consistent development practices - tools and common components.


• Develop deep understanding of tie-ins with other systems and platforms within the supported domains.


• Work with technical product managers contributing to blueprints and assisting with annual planning of feature sets.


• Identify opportunities for adopting new technology to solve existing needs and predicting future challenges.


• Effectively communicate to internal and external business partners on solution design.

Functional Skills

• Strong analytical & strategic thinking skills


• Ability to interpret technical /business objectives and challenges
  
• Porting/Software Configuration
  
• Agile Methodologies
  
• Software development/ testing
  
• Object oriented analysis and design across multiple platform
  
• Designing High Availability applications
  

Preferred:

Product Engineering Knowledge

Minimum Qualifications

• Bachelor's Degree in Computer Science, Computer ScienceEngineering, or related field required; advanced degree is preferred.

Preferred Qualifications

• 8+ years of commercial software development experience


• Proficiency with distributed/multi-tier systems and application development, including excellent programming skills in languages such as Java, Python


• Hands-on experience with Spring Boot, Micro-services, Kafka, Relational and/or NoSQL databases.


• Experience in conversational interfaces, chatbots, machine learning, deep learning, and data analytics.


• Experience with Agile development, Continuous Integration, and Continuous Delivery, including working knowledge of various tools in the CI/CD pipeline.


• Experience with automated release management using Maven, Salt, Git, Jenkins


• Good understanding of web technologies (HTTP, Apache) and familiarity with Unix/Linux


• Good understanding of data structures, algorithms, and design patterns


• Great written communication and documentation abilities


• Looks proactively beyond the obvious for continuous improvement opportunities.


• Knowledge & experience of Contact center ecosystem/Genesys Framework and Architecture, familiarity with the Genesys ecosystem would be preferrable.
  
• Leadership and communication: lead teams and collaborate with stakeholders, so strong leadership and communication skills are essential.
  
• Excellent communication skills, with the ability to influence at all levels across functions, from both technical and non-technical perspectives alike.

• Competitive base salaries
• Bonus incentives
• Support for financial-well-being and retirement
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• Generous paid parental leave policies (depending on your location)
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities