Senior Software Engineer

The Service Now Application Developer is a senior technical resource that possesses advanced administration capability and is able to design, build, and customize Service Now applications and services.The Developer works across applications,delivers new functionality and innovative solutions,and supports the entire development life cycle. The Service Now Application Developer has a software development background that will be enhanced by Service Now System Administration, Service Now Advanced System Administration, Scripting in Service Now, and Application Creation in Service Now.PRINCIPAL RESPONSIBILITIESDeveloping large global enterprise Service Now instance-10%Designs and develops new Service Now applications and services-30%Assists Service Now Business Analyst in estimating release level of effort-10%Provides mentoring and guidance for Service Now System Administrators-20%Takes ownership of complex business requirements and works them to completion, experience in developing large global enterprise Service Now instance-30%REQUIRED SKILLSETCertification:App Creation & Scripting in Service NowEducation :Degree :BachelorField of Study:Computer Science, Information Systems, Software EngineeringExperience:9+ years of Enterprise and/or IT Service Management, Advanced System Administration,Experience with database design schema and data modeling,Strong requirements gathering experienceTechnical Skills :-Sound working knowledge of ServiceNow s core architecture and primary application modules such as Service Catalog, Event, Incident, Problem, Change, Asset and Configuration Management Database (CMDB), Discovery, Knowledge, and Service Portal- Ensure appropriate SDLC process is adhered to when promoting updates through development, test, and production environments- Strong ITIL and ServiceNow administrator/ developer skills- Ability to collaborate effectively to generate good practice solutions and configure the platform accordingly to accommodate complex business requirements- Manage scripts, UI policies, UI actions, and data policies- Create custom reports and dashboards- Responsible for fulfilling all requests for platform assistance including end-user trouble inquiries, regular maintenance, enhancements and defect fixes- Assisting in establishing Asset Management and CMDB for the organization- Develop solutions using JavaScript and Glide- Working knowledge of JavaScript, CSS, HTML5, Jelly for responsive designPC Skills : Proficient in MS Office, especially PowerPoint and ExcelOther Skills:- Ability to work in an agile team environment- Analytical and problem solving skills, sound business judgment and strategic thinking- Excellent oral and written communication- Customer oriented, personable and approachable, able to effectively establish partnerships and interact professionally and respectfully with customersLanguages :EnglishPREFERRED SKILLSETEducation :Degree :Master or AdvancedField of Study :Exposure to ITIL methodology