Job
Description
Key Responsibilities: Guides a virtual team of domain experts to orchestrate the development of secure, multiple year, services solutions. Designs complex service solutions to meet client requirements by integrating technology and service design across multiple domains. Works across multiple teams in the design of the Support & Technical Services offering. Tests and validates new designs features and delivery models or recommend improving existing service offers that is being taken to market. Responsible for the service design deliverables of the solution and interfacing with multiple teams and partners to ensure supportability. Directs the validation processes by obtaining sign-off from technical, service and costing stakeholders. Leads the service design of solutions for the client that will be commercially competitive whilst mitigating risk. Maps the client's requirements against proposed set of service elements and architectures and leads the end-to-end solution development (Technology Consulting, Technical Services, Support Services and Managed Services). Develops and executes a consulting approach that results in a consolidated statement of requirements, scope, transition documents and costing based need for change, role of IT, definition of the AS-IS versus desired state (Future Mode of operation defined), gap analysis and roadmap, highlighted impacts, consequences and benefits of the intended transformation (people, process, technology). Supports the sales teams in presenting an architecture solution to clients with a focus on cost savings or uncovering other client growth opportunities using the ability to discover and analyze the clients current architecture, platforms and operating models. Shares client outcomes and market conditions with other stakeholders so that the global offering leads, and Services Solutions community can evolve strategies and develop innovative solutions for the future. Provides coaching and mentoring and acts as advisor and decision maker in service design situations. Support the sales teams to have a commercial model discussion with the client. Identifies all service costs and populating cost models accurately to ensure a full visibility of costs related to the delivery of the service over the contract term. Creates and gets sign-off from relevant stakeholders on the solution design that will form part of the commercial model. Responsible for vendor management depending on the service offers and ensures that the transition to service delivery teams are well coordinated to ensure a smooth transition. Knowledge and Attributes: Advanced knowledge of IT Management Services service and delivery models, including cloud, global, and distributed delivery models. Ability to work with costing models in partnership with sales and finance stakeholders. Advanced proficiency in Key Technology Vendor Services (namely, Cisco, Palo Alto, F5, Checkpoint, HP Aruba, Dell, Genesys, NICE) Ability to communicate potential improvements and value of our solutions to all levels of stakeholders. Ability to facilitate workshops with clients and internal teams to discover requirements, present solutions and obtain client buy-in. Ability to work within a team, contributing to the success of the team while making a personal contribution, especially in a matrixed organization. Advanced knowledge on emerging trends in technology, Managed Services Integration, Application Development DevSecOps, Cloud Native Service Applications, Microsoft Development platforms, and Open-Source Software, Cloud platforms like Azure, AWS and GCP, Data Analytics, Containers, RPA, IoT, and Intelligent Automation. Analytical abilities to discover and analyze all input and data. Passion for staying abreast of related industry trends and best practices. Academic Qualifications and Certifications: Bachelors degree or equivalent in Information technology/systems or a related field. Certification and working knowledge of ITIL, Service Management and Integration, Automation Artificial Intelligence and Analytics preferred. Scaled Agile certification or equivalent is desirable. Additional desirable vendor certifications (Cisco, Palo Alto, Checkpoint, Cloud Hyperscaler) or any relevant latest technology trend equivalent. Required Experience: Advanced demonstratable track record of designing IT Management services solutions to large enterprise accounts. Advanced experience in structuring large, multi-year profitable contracts. Advanced solution planning and deal shaping expertise, with the ability to create compelling value propositions as part of the solution design. Advanced experience working in an environment with global delivery and in multiple geographies and industries.
