Senior ServiceNow BPC\/BA # 3

Growel Softech Private Limited

2 - 7 years

2 - 7 Lacs

bengaluru karnataka india

Posted:3 weeks ago| Platform: Foundit logo

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Skills Required

hrsd integration hub servicenow apis

Work Mode

On-site

Job Type

Full Time

Job Description

Key Responsibilities:

Analyze and document business requirements for ServiceNow ITSM and HRSD modules.
Work with stakeholders to gather and clarify requirements for new ServiceNow processes.
Collaborate with the ServiceNow development team to validate solutions and ensure alignment with quality standards.
Design and implement ServiceNow solutions to meet business and IT objectives.
Identify bottlenecks, optimize workflows, and automate processes to improve efficiency.
Manage and coordinate User Acceptance Testing (UAT) and validation activities.
Conduct customer demos and explain platform capabilities effectively.
Take end-to-end ownership of assigned project tasks, including user stories.
Demonstrate strong understanding of application modules such as ITSM, HRSD, Self-Service Portal, Virtual Agent, Flow Designer, Integration Hub, and ATF.
Utilize GenAI Now Assist features to enhance solution design and user experience.
Apply deep knowledge of core table structures, common ServiceNow APIs, scoped applications, and Store apps/plugins.
Work with inbound and outbound web services, specifically REST integrations within ServiceNow.
Nice to have: Previous experience in ServiceNow development.

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