Senior Service Strategy Lead

About the job

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Responsibilities

• Lead efforts to update existing solution content or create repeatable content (e.g., best practices recommendations, tutorials, blog articles, sample code) and ensure effective documentation of repeatable solutions.
  
• Lead identification, execution, and sustaining of solutions based on user/partner/client business objectives and technical requirements that have been previously defined, developed, and approved for one large or multiple smaller projects.
  
• Identify trends of solution issues across users/partners/clients and collaborate with internal teams to mitigate risks in the future.
• Lead the development of technical or nontechnical solutions based on user/partner/client business objectives that are compliant with legal.
  
• Define business opportunities, product gaps, and develop long-term solution goal and strategy in collaboration with cross-functional and cross-organizational teams and influence the direction and priority of business outcomes or technical product features.