Senior Sap Sd Functional Consultant

Roles and Responsibilities

• Resolve tickets and provide support as per the agreed SLAs.
• Manage IT/ access requirements to meet specific needs.
• Review and manage service request backlog as needed to ensure all requests are correctly prioritized, scheduled and resolved efficiently.
• Engage on any critical customer escalations and ensure customer resolution as well as postmortem analysis to avoid future breakdowns
• Host regular reviews with business personnel on status and performance and incorporate their feedback into service delivery
• Work with enterprise support groups and cross functional teams to resolve problems or issues
• Coordinates through and complies with the change management process whenever required.
• Resolves incidents and fulfills requests as needed.
• Support hiring process whenever required by assessing the technical competence
• Conduct technical training to fellow Associates / New joiners.
• Performs other related duties and participates in special projects as assigned

Must have skills:

• Strong consulting experience in SAP SD
• Should have experience in S4 HANA
• Integration knowledge to modules like FI, CO, MM is preferred. Strong configuration and design skills in SAP SD. Should have experience of working on AMS Projects. Preferably functional proficiency with 2+ full lifecycle SAP ECC implementation and at least 1 S4 HANA
• Should be good at writing functional specifications Test scripts test cases and status reports.
• Demonstrated ability to meet the job requirements through a comparable number of years of SD in Production Support
• Should have experience in working with Interfaces to SAP
• Should have experience in Custpmer Hireachy, Pricing condition, Condition records etc
• Should be able to work with the SAP Other Module on any kind of technical issues
• Configuration of master data and be able to guide and train the users on Business Process.
• Significant, proven customizing experience within SAP SD
• Experienced in playing a major role in implementation projects.
• Excellent consultancy skills and a pro-active attitude

Good to have:

• Self-starter and excellent communication skills in English
• Should be able to work with the SAP team on technical issues
• Should have experience in working with related workflow tools