We are seeking a skilled and experienced Salesforce architect to lead our Salesforce data and Security team indriving innovation, best practices, and standardization of Salesforce solutions across the organization. The ideal candidate will have a deep understanding of Salesforce platform capabilities, extensive experience in managing complex CRM projects, and a passion for optimizing business processes through technology.
Responsibilities:
- Oversee the design, development, implementation, and maintenance of Salesforce CRM solutions to meet business objectives.
- Lead a team of administrators, developers, data and Security architects/leads in executing projects and initiatives related to Salesforce platform enhancements.
- Collaborate with cross-functional teams to gather requirements, define project scope, and ensure successful delivery of Salesforce projects.
- Provide strategic guidance on leveraging Salesforce features to streamline sales processes, improve customer service operations, and enhance user experience.
- Manage user access, security settings, data integrity, and system configurations within the Salesforce platform.
- Develop and maintain documentation related to system configurations, processes, workflows, and best practices.
- Conduct regular training sessions for end-users to promote adoption of new features and functionalities within the Salesforce CRM system.
- Stay current on emerging trends and best practices in the CRM space to recommend innovative solutions that align with business goals.
- Managing a dedicated team for both Data and Security, including architects and developers to build scalable and modular architecture, to be leveraged across multiple Salesforce Orgs at Cencora.
- Managing all Data and Security related aspects of the existing deployments while working towards standardizing the framework, by undertaking initiatives.
- Collaborating with cross-functional teams in areas such as Salesforce CRM implementation, business analytics and process improvement to ensure smooth operations.
- Working closely with DevOps teams to ensure all the new projects/deployments are compliant to the overall Data and Security framework.
- Monitoring the performance of existing solution and troubleshooting/mitigating any issues that arise due to evolving business/technology scenarios.
- Documenting technical specifications, processes, and best practices.
- Manage ongoing customer data projects to deliver accurate data to a variety of teams, systems and processes across the business.
- Managing and implementing tools/systems/processes needed to build and maintain robust data hygiene standards and overall data governance.
- Managing multiple Salesforce CRM projects in a fast-paced business environment, and prioritizing work efforts to ensure projects stay on track to hit deadlines.
- Building and maintaining positive working relationships with stakeholders and internal customers across the enterprise.
- Work to continually improve processes, efficiency, and quality.
Requirements:
- Bachelor s degree in computer science or related field with 5+ years experience in Salesforce development, data security area.
- Excellent problem-solving skills with attention to detail.
- High proficiency in enterprise scale data management systems and implementations.
- Ability to work in a highly dynamic and deadline driven environment.
- Needs to be a strong team player with excellent problem solving capabilities.
- Good organization and communications skills.
- Strong analytical thinking capabilities.
Preferred Qualifications:
While not required, the following qualifications would be considered a plus:
- Certified Salesforce Administrator (ADM201) is preferred.
- Experience in designing Salesforce Data structure and Security framework for large deployments involving multiple Salesforce products.
- .Experience Educational Requirements:
- Bachelor s Degree in Computer Science, Information Technology or any other related discipline or equivalent related experience. 4+ years of directly-related or relevant experience, preferably in software designing and development.
Preferred Certifications:
- Android Development Certification
- Microsoft Asp.Net Certification
- Microsoft Certified Engineer
- Application / Infrastructure / Enterprise Architect Training and Certification, e.g. TOGAF
- Certified Scrum Master
- SAFe Agile Certification
- DevOps Certifications like AWS Certified DevOps Engineer
Skills Knowledge:
- Behavioral Skills:
- Critical Thinking
- Detail Oriented
- Impact and Influencing
- Interpersonal Communication
- Multitasking
- Problem Solving
- Time Management
Technical Skills:
- API Design
- Cloud Computing Methodologies
- Integration Testing Validation
- Programming/Coding
- Database Management
- Software Development Life Cycle (SDLC)
- Technical Documentation
- Web Application Infrastructure
- Web Development Frameworks
Tools Knowledge:
- Cloud Computing Tools like AWS, Azure, Google cloud
- Container Management and Orchestration Tools
- Big Data Frameworks like Hadoop
- Java Frameworks like JDBC, Spring, ORM Solutions, JPA, JEE, JMS, Gradle, Object Oriented Design
- Microsoft Office Suite
- NoSQL Database Platforms like MongoDB, BigTable, Redis, RavenDB Cassandra, HBase, Neo4j, and CouchDB
- Programming Languages like JavaScript, HTML/CSS, Python, SQL
- Operating Systems Servers like Windows, Linux, Citrix, IBM, Oracle, SQL
