Senior Salesforce Analyst

This position is located in Pune.

What You'll Do:

Senior Salesforce Administrator

Here's a closer look at this key role:

AI-Driven Platform Enhancement:

• Leverage Salesforce’s native AI capabilities (such as Einstein Analytics, Einstein GPT) and integrated third-party AI solutions to automate tasks, predict business trends, and drive smarter decision-making.
• Collaborate with Data and Engineering teams to identify and implement AI-powered workflows that reduce manual processes and improve data quality.
• Champion adoption of AI features—such as predictive lead scoring, opportunity insights, and automated recommendations—across sales, marketing, and support teams.
• Regularly review and experiment with new Salesforce AI releases and AppExchange AI tools, driving continuous improvement and innovation.

Business Requirements & Empowerment Rules

• Gather and collate requirements for new Salesforce processes from business stakeholders, translating them into actionable technical solutions.
• Develop and maintain empowerment rules to ensure users can effectively leverage Salesforce features, maximizing value for each business unit.
• Serve as a key advocate for stakeholder needs, ensuring teams get the most out of Salesforce through thoughtful configuration and support.
  

System Administration & Configuration:

• Manage all Salesforce configurations, including user management, security, permissions, custom objects, page layouts, validation rules, flows, workflows, and third-party applications.
• Lead user maintenance, data management, and regular system audits to uphold data quality and security.
• Provide ongoing troubleshooting, support, and problem-solving for end users.

Process Improvement & Automation:

• Review and analyze operational processes, identifying opportunities to automate and enhance efficiency using Salesforce tools.
• Drive business-specific implementations and ongoing improvements on the Salesforce platform.
• Eliminate manual bottlenecks and streamline workflows to reduce user friction.

Integration & Tool Administration:

• Identify and integrate external tools with Salesforce to improve business processes and outcomes.
• Manage integrations with SaaS platforms (e.g., Outreach, Aviso, ROX, etc), AppExchange products, and internal tools, in partnership with Data and Engineering.

Reporting, Dashboards & Insights:

• Create, maintain, and optimize Salesforce dashboards and reports to provide clear, actionable insights into sales, marketing, and business performance.
• Ensure reporting meets the evolving needs of leadership and stakeholders.

Release Management & Production Support:

• Coordinate environment management, sandbox administration, testing, production deployments, and escalations.
• Collaborate closely with IT for production support and incident response.

What You'll Need:

• 4+ years experience administering Salesforce in a SaaS or tech-driven environment.
• Strong expertise with declarative Salesforce tools, especially Flow Automation Builder.
• Experience managing Salesforce configuration, security, user management, and third-party integrations.
• Experience using AI tools to enhance productivity, innovation, or problem-solving.
• Excellent communicator, skilled at gathering business requirements and translating them into technical solutions.
• Proven problem-solving and analytical skills; comfortable with process improvement and automation.
• Experience building reports and dashboards tailored to various business needs.
• Ability to manage multiple priorities in a high-growth, frequently changing environment.

Nice to Have

• Salesforce Admin, Advanced Admin, Platform App Builder, or Marketing Cloud Admin certifications.
• Basic knowledge of SQL and Apex.
• Experience with enterprise-scale Salesforce rollouts or supporting hyper-growth organizations.