Senior Salesforce Administrator

Job Summary: Senior Salesforce Administrator will help us continually improve and enhance our Salesforce platform by gathering requirements and feedback, designing scalable best practice solutions, and managing the product road map. Our Salesforce user experience is of great importance to us; therefore, the Senior Salesforce Administrator should enjoy all aspects of user management, including support tickets, training, and designing solutions with user satisfaction a priority.We are looking for someone with a deep understanding of the Salesforce platform who can understand both our current setup and our business objectives in order to quickly identify areas of improvement. The Senior Salesforce Administrator should be comfortable with change management and governance, as well as communicating, prioritizing, and managing all aspects of a Salesforce project. The ideal candidate will be happy liaising with stakeholders at all levels, with the ability to translate technical information into laymans terms and clearly explain design options and their potential impact.Senior Salesforce Administrators will have additional years of technical experience. Beyond this, they will also have a strategic focus with a proven ability to analyze, design, and optimize processes utilizing the Salesforce platform, increasing user adoption and driving best practices. Key Responsibilities: All aspects of user and license management, including new user setup/deactivation, roles, profiles, permissions, public groups, OWD, sharing rules Salesforce configuration changes, including (but not limited to) Flow, assignment rules, approval processes, fields, page layouts, record types, dynamic layouts, apps, actions, custom settings, mobile administration, dashboards, and reports Understanding of basic triggers/Apex code knowledge Sandbox environment management DevOps/release management experience Identify and gather requirements, translating into best practice, scalable solutions with a focus on exceptional user experience Identify unused or underutilized platform features Create a platform roadmap and define priorities, liaising with stakeholders Own the communication of any platform changes to end users and stakeholders Data management to improve Salesforce data quality, implementing rules and automation as needed Proactive system maintenance, including security reviews, release updates, health check, and Optimizer User support tickets Monitor and improve user adoption New user and ongoing user training Technical documentation Management of integrated applications and third-party suppliers like Digital Signature tools, Marketing Automation tools, Payment Gateways, Calendar Schedulers, CTI etc Qualifications: Strong Salesforce product knowledge and at least 5 years of hands-on Salesforce Administration experience with Sales Cloud At least 1 year experience in B2B SAAS Industry Certified Salesforce Administrator Additional Salesforce certifications (e.g. Advanced Administrator, Platform App Builder) Bachelor's degree in business, operations, or a related field Being active in the Salesforce community is an added advantage Experience in HRMS Software industry is an added advantage Excellent communication and interpersonal skills Ability to work independently as part of a team Strong time management skills Benefits: Competitive salary Comprehensive benefits package Opportunity to work with a talented team of professionals Chance to make a real impact on the business