Job
Description
LSEG is a leading global financial markets infrastructure and data provider committed to driving financial stability, empowering economies, and enabling customers to create sustainable growth. With a presence in 70 countries across EMEA, North America, Latin America, and Asia Pacific, we have a global workforce of 25,000 individuals, with a significant number located in Asia Pacific. Our purpose is the foundation of our culture, supported by our values of Integrity, Partnership, Excellence, and Change, guiding our decisions and actions every day. As a member of our dynamic team, you will play a pivotal role in guiding our diverse clientele from inquiry to successful service delivery. You will be responsible for crafting accurate quotes, ensuring meticulous order entry, and facilitating a seamless transition from quotation to billing. Your dedication to service excellence will be instrumental in exceeding customer expectations through timely deliveries, maintaining our reputation for prompt service, and meeting expected turnaround times for all products and services. Key Responsibilities: - Manage diverse order types with accurate system entries and fulfillment. - Address customer orders precisely, catering to various needs. - Resolve inquiries effectively by conducting thorough analyses to address root causes. - Uphold exceptional quality and efficiency standards in all transactions. - Provide solutions for order processing, fostering team growth and learning. - Engage in discussions regarding system and process improvements. - Handle complex orders, demonstrating commitment to service excellence. - Proactively review orders to prevent potential disruptions. - Communicate effectively with all levels of the organization to address delays. - Collaborate with global clientele and colleagues to ensure equitable service delivery. - Maintain and enhance the accuracy and accessibility of customer data. - Adhere to financial controls and policies, managing third-party data responsibly. Qualifications, Knowledge & Skills: - Degree or equivalent professional experience in a relevant field. - Comprehensive understanding of foundational industry theories, principles, and concepts. - Professional knowledge guiding decision-making processes. - Awareness of various roles and contributions within the organization. - Application of business knowledge to align decisions with inclusive values. Scope of Impact: - Provide support and services that influence outcomes within operations. - Utilize established practices to achieve shared goals. - Foster clear communication and mutual understanding. - Encourage problem-solving approaches that consider diverse team and client needs. At LSEG, we value individuality and encourage you to bring your true self to work, enriching our diverse workforce. You will be part of a collaborative and creative culture that embraces new ideas and is committed to sustainability across our global business. Together, we are working towards re-engineering the financial ecosystem to support sustainable economic growth, including the transition to net zero, growth of the green economy, and creating inclusive economic opportunities. Join us on this impactful journey and be a part of our mission to drive positive change in the world.,
