Senior Sales Executive

Senior Sales Executive will be responsible for driving sales, delivering premium customer service, and managing showroom sales operations to ensure a top-notch shopping experience. The role requires in-depth knowledge of jewellery products, strong interpersonal skills, and a proactive approach to sales targets and client relationships.

Key Responsibilities

• Achieve and exceed individual and team sales targets by engaging with customers and understanding their needs.
• Provide expert advice and product recommendations on gold and diamond jewellery, highlighting features, craftsmanship, and industry trends.
• Develop lasting customer relationships to encourage repeat business and build a loyal clientele base.
• Ensure proper and attractive showroom display standards and cleanliness of counters, maintaining an inviting environment for premium clients.
• Manage inventory, monitor stock, and handle daily opening and closing records for relevant sections.
• Conduct client handling for high-value sales and HNI/VIP customers, providing personalized consultations.
• Handle customer queries, complaints, and returns, offering immediate solutions and exemplary service.
• Support visual merchandising and organize promotional activities, events, or exhibitions as required.
• Provide support to the showroom in the form of field marketing for generating leads or promoting upcoming events or exhibitions.
• Prepare accurate sales reports and customer records, submit to senior management, and support training and development initiatives.

Skills & Qualifications

• Proven experience in gold/diamond/Gemstone jewellery sales with a minimum of 3-4 years required for senior positions.
• Strong communication, negotiation, and presentation skills.
• Deep knowledge of jewellery products, gemstones, and market trends.
• Ability to engage high-net-worth clients and manage large-value transactions with professionalism.
• Teamwork orientation, integrity, and adherence to company standards.
• Flexibility to work evenings, weekends, and during holiday seasons as required.
• Basic proficiency with point-of-sale systems and retail software.