Senior Revenue Cycle Manager - RCM

Required Candidate profile

US Hrs (NIGHT SHIFT)

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Manage day-to-day operations and directs the team responsible for Healthcare RCM( Revenue Cycle management) activities
• Manage and meet performance targets for login hours, Schedule, A-Bay performance, glide path targets, Client SLA, quality and customer satisfaction
• Ensure quality and efficiency measures are met within the team and in accordance with service level agreements
• Provide coaching and feedback to direct report positions to ensure satisfactory performance levels
• Use business tools and advanced Healthcare RCM knowledge to identify problem areas and document business requirements
• Identify and recommend Training programs and technological tools to improve efficiency
• Work with operations and information technology personnel to resolve issues and improve efficiency
• Establish and maintain effective work procedures
• Review, assess and identify coaching & training needs to provide staff with necessary skills and knowledge
• Understand, communicate and implement strategic direction and leadership for HCL to ensure consistent and cohesive business objectives and to enhance customers experiences in both a regulated and a competitive market.
• Plan and monitor Training initiatives to improve the efficiency and effectiveness of tracks.
• Review and ensure processes are in compliance with internal policies and external regulations.
• Respond to escalated issues regarding performance and quality.
• Coordinate, participate, and/or manage multiple projects assigned by senior management, providing input on Training related matters.
• Interface and coordinate with various stakeholders
• Responsible for meeting the Training Team KRAs, Training plan and initiatives.Coding knowledge by chiro speciality will be an added advantage Provider enrolments and credential

EDUCATION/EXPERIENCE

The minimum education requirements are:

• Bachelor's degree in any stream

The minimum experience requirements are:

• Eight to Twelve years of relevant work experience-: Healthcare RCM experience will be preferred.
• Five years of experience supervising professional workgroups
• Experience in managing customer/supplier relationships