Job Description

Roles and Responsibilities Conduct regular audits to identify areas for improvement and implement corrective actions to maintain high-quality products and services. Collaborate with cross-functional teams to develop process improvements, reduce defects, and enhance customer satisfaction. Analyze data from various sources to track key performance indicators (KPIs) such as first-time right rate, defect rate, and customer complaints. Provide training and coaching to team members on quality principles, procedures, and best practices. Desired Candidate Profile 5-10 years of experience in Quality Assurance/Quality Management or related field. Effective communication skills with ability to present findings and recommendations to stakeholders. Excellent analytical skills with ability to interpret complex data sets. Current designation should be as Senior Manager Quality E-commerce experience Mandatory Work Location: Kolkata Need immediate joiners Interested candidates can apply at puja.vishwakarma@startek.com