Senior Product Associate

Unleash your expertise in product development and optimization by leveraging user research, analyzing metrics, and collaborating across one of the world s most innovative financial organizations.

As a Senior Product Associate in Card Account Management product, you are a significant contributor to a team that defines and configures complex product solutions for key client relationships and prospect opportunities. You will collaborate with Business, Product, and Technology leadership to improve our issuer platform , deliver customer features, and support scrum teams. This role provides a unique opportunity to contribute to a leading financial institution and shape the future of our card services

Job responsibilities

• Partners with the Product Manager to identify new product opportunities that reflect the needs of our customers and the market through user research and discover.
• Maintain product roadmap and prioritized backlog that guides development efforts and ensures alignment with the product vision
• Considers and plans for upstream and downstream implications of new product features on the overall product experience
• Supports the collection of user research, journey mapping, and market analysis to inform the strategic product roadmap and provide insight on potential product features that provide value to customers
• Collaborate with Technology partners on product enhancements requirements and troubleshooting when product issues are raised
• Support the end to end product development lifecycle, from ideation and design to development, testing and launch
• Analyzes, tracks, and evaluates product metrics including work to time, cost, and quality targets across the product development life cycle
• Writes the requirements, epics, and user stories to support product development
  

Required qualifications, capabilities, and skills

• 5+ years of experience or equivalent expertise in problem-solving on a team within a cluster of products
• Proficient knowledge of the product development life cycle
• Experience in product life cycle activities including discovery and requirements definition
• Demonstrated prior experience working in a highly matrixes and complex organization
  Strong analytical skills
• Strong written and verbal communication skills with the ability to articulate concepts to a senior management and customers across business and technology organizations
• Ability to develop collaborative relationships with business stakeholders
• Curiosity to dig into data to identify root cause and efficiency opportunities
• Creative problem solver
• Ability to use data to tell stories and drive behavior and translate business objectives into quantifiable metrics
• Proficiency in Microsoft Word, Excel, and PowerPoint
  

Preferred qualifications, capabilities, and skills

• Functional knowledge of all Card and CCB domains impacting the Card Customer
• Knowledge on Credit card Issuer platform and credit card payment life cycle experience is preferable
• Prior technical knowledge of coding languages (Cobol, Java, etc.) and expertise in the functionality present and its usage in the systems/application/platforms that support Chase Card Customer Experiences
• 2+ years industry experience in analyzing/building products with digital, modern technology stacks, including, API s, Microservices, public cloud, etc.