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Senior Process Executive -Voice

1 - 5 years

1 - 4 Lacs

Hyderabad

Posted:3 months ago| Platform: Naukri logo

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Skills Required

Email Support Mapping Chat Support POI Email Process Chat Process

Work Mode

Work from Office

Job Type

Full Time

Job Description

Roles and Responsibilities Manage chat support, email process, and email support activities for clients. Handle customer queries through various channels such as POI (Point of Interaction) and mapping. Provide excellent communication skills to resolve issues efficiently. Work on rotational shifts including night shifts as required by the business needs. Collaborate with team members to achieve process goals and objectives. 1-5 years of experience in BPO industry with a focus on voice processes. Strong understanding of chat support, email processing, and email support principles. Excellent communication skills with ability to work under pressure. Ability to adapt quickly to changing priorities and deadlines.

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www.cognizant.com

IT Services and IT Consulting

Teaneck New Jersey

10001 Employees

2577 Jobs

    Key People

  • Brian Humphries

    CEO

  • Gina Schaefer

    CFO

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