Senior Process Executive

Infosys BPM

1 - 3 years

Hyderabad

Posted:7 months ago

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Job Description

Role- Senior Process Executive

Experience-1-3 Years

Location-Hyderabad

Education-Graduation

Notice Period-0-15 Days only

Mandatory Skills,

1-3 years of experience
in
complaint resolution
within the financial services industry.
Ability to
monitor queues and mailboxes
to categorize and triage cases correctly.
Experience in
managing and entering complaint-related mail
.
Ability to
review call summaries and recordings
for additional clarity on complaints.
Skilled in
identifying spikes, bottlenecks, and volume anomalies
.
Ability to ensure
proper complaint distribution
across the team (round-robin queue management).
Proficient in
Microsoft Office
and basic computer applications.
Strong
problemsolving
and
criticalthinking
skills.

Regards,

Infosys BPM Recruitment team

Skills Required

volume anomalies monitor queues and mailboxes identifying spikes bottlenecks complaint resolution grievance handling customer escalation customer complaints complaint handling review call summaries customer queries

Work Mode

Work from Office

Job Type

Full Time

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