Infosys Hiring For Banking Operations Team Lead.

We are hiring for Senior Process Executive - US Insurance for Mangalore/ Mangaluru Location.

Designation:

Work location:

Experience

Shift:

• Communicate with relevant stakeholders on day-to-day operational tickets as per SOP.
• Deliver on day-to-day process targets in meeting Customer SLAs.
• Interact with clients as per business requirements.
• Eye for detail and report out quality measures for the process, also flag key risks if any.
• Handle process queries and Quality Auditing, upon expertise gained and certification for the same.
• Ensure Compliance and controllership.
• Follow the governance mechanism established with the client.
• Keep track of all customer feedback/ process issues. Drive actions towards delivery excellence.
• Maintain and manage

  LOB (Line of Business) level data

  with accuracy and consistency

Technical Competencies:

• Good communication and coordination skills.
• Should be comfortable working long hours to meet deadlines / support ADHOC business requirements if any.
• Strong Customer Service Skills.
• Should have good analytical skills and can make decisions based on the situation.
• Good knowledge in MS office skills- MS Word, Excel & PowerPoint Presentations.
• Willingness to work in business aligned shifts.
• Open to accept changes in work methods or systems to improve performance beyond agreed standards.
• Banking Payment Operation, KYC, Banking Legal Document review knowledge are the added advantages.

Work experience, Education Qualification & Soft skills:

• Master's or bachelor's degree in commerce, business administration or business management is preferred based on businesses aligned.
• Minimum of 4 years of full-time work exp.in team handling with minimum span of 15-20 team members.

Work Environment:

• Full time WFO

Thanks & Regards

Infosys BPM LTD