Senior Principal Consultant- Technical Architect, SFDC- FSL

Position: Senior Principal Consultant- Technical Architect, SFDC- FSL

Location: Remote

Shift: EST

Rate: Open

Openings: 4

A Salesforce FSL Architect must possess broad knowledge across multiple development platforms and draws on their skills and experience to assess customer requirements and architecture in order to design secure, high-performance technical solutions that maximize the potential of the Salesforce platform

Responsibilities:

• Understand SFS Scheduling and optimization configuration, out-of-box capabilities and configuration of scheduling policies, work rules & Service Objectives
• Understand SFS resource management, contractors, timesheets, operating hours, shifts, primary and secondary territory setup. inventory management (return, request & track)
• Understand API capabilities to integrate in and out of Salesforce and SFS API capabilities
• Understand Salesforce Field Service (SFS) architecture, Work Order and Service Appointment life cycle, bulk scheduling, dispatch, unschedule. Preventive maintenance and configuration of Dispatcher Gantt
• Lead and facilitate discovery and scoping sessions with clients. Understand client business process and potential constraints (budget, timeline, expertise, etc.) to define optimal and reasonable project scope and expectations
• Incorporate past experiences, business savvy, creative and out-of-the-box thinking in designing solutions; offer multiple, potential solutions
• Coordinate with Technical Architects/CTA's, integration, and data consultants, and others, as needed, for specific technical design requirements
• Excellent in identifying the gaps and opportunities between as-is and to-be processes.
• Provide technical leadership and insights during RFP and presales process, able to work closely with presales team.
• Create and defend solution estimate and SOW
• Setup of project governance model.
• Understand the business problem and convert the problem into value stream through a feasible application architecture.
• Excellent skills in persuasion and documentation detailing out all the aspects of architecture like security, business process mapping, integrations plan, environment plans, risks and mitigation plan, boundaries and responsibilities definition of each stakeholder.

Qualifications we seek in you!

Minimum qualifications:

• B.E or B.Tech or MCA
• Relevant experience in Salesforce Field Service (SFS)
• Strong understanding of Salesforce FS architecture and components.
• Experience with web development technologies such as HTML, CSS, JavaScript, and Apex.
• Excellent problem-solving skills and attention to detail.
• Strong communication and interpersonal skills.
• Salesforce certifications are a plus.
• Must have integrations experience with different tools and technologies using middleware or point to point.
• Excellent understanding of design patterns, enterprise architectural patterns and enterprise integration patterns.
• CI/CD exposure is a must.
• Excellent skills in large data volume applications and security aspects.
• ArchiMate is an additional advantage.

Preferred qualifications

• Salesforce PD II, Sales Cloud, Service Cloud and Marketing Cloud Certifications etc...