Senior Manager WFM-Greater Noida Location

Roles & Responsibilities:

• People manager role.

• Internal & External stakeholder management.

• Should have hands on experience in generating Forecasting, Planning & Scheduling in Excel/WFM tools.

• Ability to work on existing or create new Cap plan as per the requirements.

• Responsible to create FTE sizing for new/existing businesses, providing optimized solution. Coordinate with various stake holders and provide inputs from WFM standpoint.

• Identify HC & Revenue leakages and create plan to close the gaps.

• Identify opportunity area for Occupancy optimization.

• Responsible for analyzing multiple dashboards & initiate appropriate action plans.

• Driving performance improvement projects

• New Project Implementations

• Driving team performance

• WFM onboarding & training and resource upskilling.

• Should have good Knowledge of WFM tools (IEX, eWFM , Blue Pumpkin, Calabrio, etc..)

• Good Familiarity of Google Spread Sheet, MS Excel & other MS Office Applications.

• Ability to think strategically and work in terms of business opportunity and growth.

• Candidate should be ready to work in a 24*7 environment.

• Ability to handle pressure and a natural go getter.

• Forecasting/Cap Planning/ Scheduling.

• Driving team performance.